Sureka Rajendran
Coimbatore
Summary
Experienced Senior Relationship Manager with a proven track record of fostering strong partnerships across diverse personalities. Skilled in prioritizing tasks and resolving issues efficiently, ensuring seamless client experiences. A collaborative leader with a commitment to reliability and open communication, dedicated to building lasting relationships and driving business growth. Expertise in client management, revenue generation, and team leadership.
Overview
8
8
years of professional experience
Work History
Senior Relationship Manager
Mahindra Holidays & Resorts India Limited
Coimbatore
02.2024 - Current
- As a Senior Relationship Manager in a sales role, my primary responsibility is to drive revenue growth through strategic client management, and proactive sales activities.
- My role involves nurturing and maintaining strong, long-term relationships with existing clients, ensuring their satisfaction, while identifying opportunities to upsell or cross-sell products and services.
- I also implement and manage referral programs, leveraging satisfied clients to generate valuable leads and references that contribute to expanding the client base, and increasing revenue.
- Ultimately, my role involves a combination of relationship management, lead generation, team leadership, and revenue generation, all aimed at achieving organizational goals, and fostering sustained business growth.
Account Manager (Sales)
GUGA IT SERVICES
12.2021 - Current
- Cultivated and maintained relationships with a diverse portfolio of clients, resulting in a 40% increase in customer retention
- Consistently exceeded sales targets, driving a revenue increase annually through upselling and cross-selling strategies
- Resolved complex client issues promptly, earning a reputation for exceptional customer service and boosting client satisfaction
- Identify New Strategic Business opportunities and initiative
- Providing valuable insights that informed sales strategies resulting in a 15% expansion in the client base within a competitive market segment
Expo Coordinator
E2E Excite
06.2019 - 08.2020
- Orchestrated the planning and successful execution of multiple expos, overseeing logistics, vendor coordination, and participant engagement for events with up to 5,000 attendees.
- Acted as the primary point of contact for clients, ensuring clear communication, addressing inquiries, and managing expectations, resulting in a 25% increase in client satisfaction scores.
- Effectively managed event budgets, optimizing resources, and negotiating with vendors to achieve a 10% cost reduction while maintaining event quality standards.
- Led a team of event staff, coordinating schedules, delegating tasks, and providing guidance to ensure seamless event operations.
Customer Relationship Officer
Aalayam Foundation
09.2016 - 05.2017
- Acted as a liaison between clients and internal project teams, ensuring clear communication, addressing concerns promptly, and managing expectations throughout project lifecycles
- Identified client needs and offered tailored solutions, resulting in a 15% increase in upselling of supplementary construction services
- Negotiated contracts with clients, ensuring compliance with company policies while meeting client requirements and securing beneficial terms for both parties
- Worked in conjunction with multifaceted teams such as sales, project management, and construction, ensuring a smooth delivery of services while effectively meeting customer requirements
- Implemented feedback collection mechanisms, analyzed data, and initiated improvements based on customer feedback, resulting in a 25% reduction in client-reported issues
Education
Bachelor of Business Administration -
Sri Krishna College Of Arts and Science
07.2016
Skills
- Time Management and Prioritization
- Team Management & Mentoring
- Client Relationship Management
- Negotiation and Deal Closure
- Adaptability and Flexibility
- Effective Communication
- Customer interaction
Languages
Fluent, Native Speaker, Native Proficiency
Languages
Tamil
First Language
English
Proficient (C2)
C2
Urdu
Proficient (C2)
C2
Hindi
Advanced (C1)
C1
Timeline
Senior Relationship Manager
Mahindra Holidays & Resorts India Limited
02.2024 - Current
Account Manager (Sales)
GUGA IT SERVICES
12.2021 - Current
Expo Coordinator
E2E Excite
06.2019 - 08.2020
Customer Relationship Officer
Aalayam Foundation
09.2016 - 05.2017
Bachelor of Business Administration -
Sri Krishna College Of Arts and Science
Similar Profiles
Arvind KumarArvind Kumar
Team Leader at Sterling holiday & Resorts LimitedTeam Leader at Sterling holiday & Resorts Limited
Kalai Selvi B.MKalai Selvi B.M
Executive Assistant & Operations Specialist at Boston Consulting Group India Pvt LtdExecutive Assistant & Operations Specialist at Boston Consulting Group India Pvt Ltd
Jitesh Singh SomvanshiJitesh Singh Somvanshi
Manager Retention & Collection at Vodafone Idea LimitedManager Retention & Collection at Vodafone Idea Limited