surekha midadhala

• Created new revenue streams and recruited talented staff for branch offices.
• Met deadlines by proactively managing individual and team tasks and streamlining processes.
• Maintained friendly and professional customer interactions.
• Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
• Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
• Complied with regulatory guidelines and requirements.
• Consulted customers to boost product sales and services.

• Generated new business with marketing initiatives and strategic plans.
• Established relationships with key decision-makers within customer's organization to promote growth and retention.
• Negotiated and closed long-term agreements with new clients in assigned territory.
• Reached out to potential customers via telephone, email, and in-person inquiries.
• Represented company and promoted products at conferences and industry events.
• Performed client research and identified opportunities for account growth, account penetration and market expansion.
• Kept meticulous client notes and updated account information in company databases.
• Achieved sales goals and service targets by cultivating and securing new customer relationships.
• Demonstrated products to show potential customers benefits and advantages and encourage purchases.
• Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
• Built relationships with customers and community to establish long-term business growth.
• Resolved problems with high-profile customers to maintain relationships and increase return customer base.

• Interviewed, performed background checks, hired, and trained ten members of associates in 2020.
• Liaised with team members and vendors to coordinate activities, provisioning, environment setup, risk mitigation and follow-up.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Generated repeat business through exceptional customer service.
• Conducted performance evaluations and provided constructive feedback to employees.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Set aggressive targets for employees to drive company success and strengthen motivation.

• Used consultative techniques to understand customer needs and make strategic referrals to business partners.
• Delivered superior customer service to strengthen relationships and drive future business revenue.
• Managed customer relations on ongoing basis to maximize customer retention.
• Built partnerships with diverse internal teams and sales, finance, and operations departments to streamline processes.
• Liaised between customers and organization with particular focus on working with sales department.
• Made customers aware of current and new programs and services.

Client : Amgen Singapore Manufacturing Pte Ltd (ASM)

Amgen is a American multinational Biopharmaceutical company with independent Biotechnological firm. A global service leader in biologics manufacturing, it has outstanding track record of reliably delivering high-quality medicines to the patients with the serious illnessesses (Osteoporosis, Rheumatoid Arthritis, Bone cancer and kidney diseases.,etc)

Role & Responsibilities:

Perform routine / non-routine sampling and testing of water system, environmental monitoring.

• Performance Qualification (PQ) of utilities (WFI, WDI, and Clean Steam) for manufacturing facility.

• Familiarity on Operation and Maintenance of generation, storage and distribution of Water for injection.

• Perform chemical and microbiological testing (Bioburden, Endotoxin and Visual appearance) for water samples.

• Perform all required data entries into LIMS (Laboratory Information Management System) and cGMP documents.

• Maintain and update the quality management system (QMS) including reporting and follow up on corrective and preventive actions arising from audits and non-conformance

• Awareness of programming of Delta V automation system.

Analysis of Chemical and Microbiological tests:

• Perform routine microbial/chemistry sampling and testing by using established protocols to support the manufacturing processes/process validation.

• Execute manufacturing activities by providing QC support to the in-process testing of production samples.

• Experienced in co-ordination between various departments (QC, QA and Manufacturing) with regards to QC Testing and reporting of results.

• Conducting the Total Organic Carbon (TOC) analysis, Total aerobic count (TAC endotoxin, bio burden, nitrate, and conductivity, Coliform testing of Purified Water, WFI, and Clean Steam.

• Perform quality testing of raw materials, in-process and finished products.

• Maintain thorough understanding of GMP and GLP regulations and have applied this knowledge to ensure proper documentation to support testing procedure.

• Document and review executed procedures and record data in compliance to quality system specifications.

• Perform calibration / verification and maintenance for all laboratory equipment.

PQ of Environmental Monitoring of Clean room areas

• Evaluate cleaning effectiveness of manufacturing suite to meet ongoing quality processes and compliance.

• Well trained in gowning procedures according to ISO Grade 5, 8 and ISO 9 clean room facilities.

• Perform Viable and Non-Viable environmental routine and non-routine monitoring, sampling and testing of clean room areas and biological safety hood by performing CFU calculations from viable air sample plates, contact plates.

• Support the route cause analysis for sample failure and Out of Specifications by Initiating discrepancy report for environmental monitoring action excrutions, adverse trends and deviations.

Handling Equipments for EM:

Practiced environmental monitoring by using MET One 3400 portable air counter, CLiMET® 1054 is laser particle counter for air particulate monitoring and Viable monitoring by using Emtek P100 Air Sampler, SAS Super 100 Sampler, Mas 100 Air Sampler.

Areas expertise:

§ QC testing and Sample Management

§ Microbiology lab operations

§ Routine and non- routine Environmental Monitoring of classified manufacturing clean rooms

§ Biochemistry and Molecular biology techniques