Surekha Tiwari
Noida
Summary
Dynamic Scrum Master with a proven track record at HCL Technologies, driving Agile transformations and enhancing team performance. Expert in Scrum and SAFe methodologies, I foster collaboration and emotional intelligence while achieving a 30% reduction in delivery cycle time. Skilled in backlog refinement and risk management, I empower teams to excel.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Scrum Master
HCL Technologies
Noida
06.2022 - Current
- Coached multiple Agile teams and Product Owners on SAFe and Scrum frameworks.
- Facilitated Agile ceremonies (stand-ups, retrospectives, planning, reviews) for high-performing distributed teams.
- Conducted Agile training sessions on estimation, feature writing, capacity planning, and team-level SAFe practices.
- Supported Agile adoption by guiding Scrum Masters to evolve into Agile Coaches for multi-team environments.
- Fostered Agile mindset by promoting transparency, continuous improvement, and team autonomy.
- Maintained team risk logs and proactively cleared impediments to ensure delivery flow.
Scrum Master
Optum Global Solutions
Gurugram
03.2021 - 06.2022
- Championed team transformation efforts, resulting in 'Most Improved Team' recognition.
- Collaborated with engineering leads to promote emotionally intelligent leadership and cross-team collaboration.
- Helped the team transition from Waterfall to Agile using a structured coaching plan and SAFe model.
- Drove refinement sessions, improved backlog hygiene, and ensured alignment with value streams.
Scrum Master
Publicis Sapient
Gurugram
06.2018 - 03.2021
- Enabled Agile transformation for enterprise projects in finance and healthcare domains.
- Coached stakeholders in Agile values, improved requirements quality, and reduced delivery cycle time by 30%.
- Mentored junior Scrum Masters and helped scale agile practices across multiple teams.
Software Engineer
Tata Consultancy Services
Gurugram
01.2013 - 07.2015
- Developed and supported healthcare applications including electronic health records.
- Led cross-functional defect resolution efforts, performed API testing, and supported Agile testing workflows.
Education
B.Tech - Information Technology
Rajasthan Technical University
01.2012
Skills
- Agile coaching and facilitation
- Scrum and SAFe methodologies
- Kanban implementation
- Estimation and feature writing
- Capacity planning and risk management
- Agile tools: Jira, Azure DevOps, Confluence, Bitbucket
- Emotional intelligence and collaboration
- Backlog refinement
- Story decomposition
- Value stream mapping and metrics analysis
- Cross-team coaching and transformation
- Core Java programming
- Selenium testing framework
- Postman API testing
- SQL database management
- Bamboo CI/CD integration
- GitHub version control
- SVN repository management
- TestNG testing framework
- Sonar code quality analysis
- PMD static code analysis
- AWS basic AI practitioner
Certification
- SAFe 6 Certified, Scaled Agile, Inc.
- Certified Scrum Master (CSM), Scrum Alliance
- ChatGPT Prompt Engineering for Developers, DeepLearning.AI & OpenAI
- AWS AI Practitioner Certified
- Selenium Certification, VSkills
- IBM DB2 Fundamentals
- Microsoft Digital Literacy
Awards
- Recognition award from TCS for excellence in testing and development
- Delivered critical issue resolutions under tight deadlines across multiple client projects
Timeline
Scrum Master
HCL Technologies
06.2022 - Current
Scrum Master
Optum Global Solutions
03.2021 - 06.2022
Scrum Master
Publicis Sapient
06.2018 - 03.2021
Software Engineer
Tata Consultancy Services
01.2013 - 07.2015
B.Tech - Information Technology
Rajasthan Technical University
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