Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Surendar P

Surendar P

Bangalore

Summary

Dedicated Team Leader with expertise in quality assurance initiatives, issue resolution and interpersonal communication. Proficient with project management, personnel training and production scheduling. Sets example for work ethic, punctuality and quality. People-oriented team leader successful in monitoring performance, delegating work and motivating members. Versed in managing daily direction and team communication. Collaborative and resourceful professional dedicated to identifying needs to develop and deliver creative solutions. Motivational Team Leader skilled in designing and following production schedules. Offers proven history of maximizing team productivity to meet targets. Dedicated to employee safety and proactive assignment, schedule, and personnel management. Versatile Business Operations Specialist with background in optimizing operational processes and implementing effective business solutions. Skilled in project management, strategic planning, and process improvement, consistently delivering results that drive efficiency and reduce costs. Strong analytical abilities and problem-solving skills contribute to successful project outcomes and positive impacts on overall business performance.

Overview

3
3
years of professional experience

Work History

Team Leader

Axis bank(Teleperformance Global Business Private Limited)
Bangalore
05.2022 - Current
  • Monitored daily workflow to ensure adherence to established policies and procedures.
  • Resolved customer complaints in an effective manner while maintaining a high level of customer service.
  • Provided coaching and feedback on employee performance, encouraging professional development.
  • Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
  • Kept work areas clean, neat and free of safety hazards to maximize efficiency.
  • Implemented strategic plans to enhance team performance and productivity.
  • Facilitated team meetings to discuss targets, strategies, and address any issues.
  • Led a team of XX individuals in achieving quarterly sales targets, exceeding goals.
  • Resolved customer complaints and issues promptly, ensuring high levels of satisfaction.
  • Analyzed key performance indicators to identify effective strategies.

Education

Bachelor of Computer Applications - 3

Techno Global University
Madhya Pradesh
06-2021

Skills

  • Quality Improvement
  • Client Service
  • Complaint resolution
  • Cash Handling
  • Technical Support
  • Overtime Management
  • Work Planning
  • Coaching
  • Staff Training
  • Performance Improvement
  • Problem-Solving
  • Safety
  • Team motivation
  • Leading Team Meetings

Languages

Tamil
First Language
Telugu
Proficient (C2)
C2
Kannada
Proficient (C2)
C2
English
Advanced (C1)
C1
Hindi
Beginner (A1)
A1
Malayalam
Beginner (A1)
A1

Timeline

Team Leader

Axis bank(Teleperformance Global Business Private Limited)
05.2022 - Current

Bachelor of Computer Applications - 3

Techno Global University
Surendar P