Yash Shah
New Delhi
Summary
Dynamic Customer Success Specialist with a proven track record at Teleperformance Global Business, recognized for delivering exceptional service that enhances client satisfaction. Expertise in technical support and complaint resolution contributes to optimizing performance and achieving key performance indicators (KPIs). Committed to fostering long-term relationships through seamless customer experiences.
Overview
1
1
year of professional experience
Work History
Customer Success Specialist
Teleperformance Global Business Private Limited
Gurugram
01.2024 - 10.2024
- Managed inbound chat interactions to improve client service.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Created sales or service contracts for customer review and acceptance.
- Provided technical assistance via chat support systems.
- Educated customers on best practices for using company's products and services.
- Recognized by management for providing exceptional customer service.
- Utilized various software and tools to streamline processes and optimize performance.
Education
Bachelor of Arts - BA English Honour
Ramanujan College, (IGNOU)
Kalkaji, New Delhi, India07-2025
Skills
- Customer Service Excellence
- KPI -driven
- Computer skills
- Technical support
- Microsoft Excel
- Live chat support
- Customer education
- Complaint handling
- Problem solving
- Sales support
- Time management
- Tracking complaints
Affiliations
I am good at playing chess
I like to travel in different countries
My hobby is to play cricket, play all kinds of musical instruments, and crack jokes in my friend circle
Languages
Hindi
First Language
English
Intermediate (B1)
B1
Timeline
Customer Success Specialist
Teleperformance Global Business Private Limited
01.2024 - 10.2024
Bachelor of Arts - BA English Honour
Ramanujan College, (IGNOU)
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