Nextgen
Surendaran Manaokaran
Team Leader- AR Operations- US Healthcare
Chennai
Summary
Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
Overview
10
10
years of professional experience
3
3
years of post-secondary education
3
3
Languages
Work History
Team Leader
Arzion Business Solution Private Limited
Chennai
08.2023 - Current
- Mentored and guided employees to foster proper completion of assigned duties.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Built strong relationships with customers through positive attitude and attentive response.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
- Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Client Specialist- AR Quality Analyst
Access Healthcare Private Limited
Chennai
07.2022 - 07.2023
- Responsible for meticulously auditing AR/EDI/EVBV claims
- Supported & handled audit functions for overall team size of 10 process associates
- Prepared timely audit reports & published quality scores
- Conducted daily/weekly/monthly feedback meetings with claims professionals to discuss audits and potential changes to prevent future errors
- Conducted continuous training programs for performance improvement
- Involved in discussions with Team Leads and Process Associates to reduce the process gaps & for scaling up quality scores
Quality Analyst -AR Calling
Visionary RCM
Chennai
03.2021 - 05.2022
- Developed and maintained quality assurance procedure documentation.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Collaborated with management to provide training on improved processes and assisted with creation and maintenance of quality training.
- Defined and implemented quality initiatives to reduce risk.
- Conducted Process Knowledge Tests
- Published Rework Adherence reports
- Supported & handled audit functions for overall team size of 40 process associates
Team Leader - AR Operation
Ascent Business Solution Private Limited
Nagpur
06.2018 - 01.2020
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Client SLA’s and ensure client satisfaction by meeting deliverables on time
- Managing a Team of an Average of 35 head count
- Creating & Sharing internal reports, client reports on Daily, Weekly and Monthly Basis
- Creating Monthly Business Review (MBR) & Weekly Business Review (WBR)
- Handling Weekly issue log call, which we discuss issues which requires client support
- Creating reports of team’s performance on Daily, Weekly, Monthly basis
- Training Team on Client, Insurance updates & Preparing RCA Reports
Senior Process Associate - AR
Access Healthcare Private Limited
Chennai
06.2015 - 04.2018
- AR follow up with insurance
- Worked on Denial Management
- Followed up on unpaid and disputed claims
- Prepared Appeals
- Verified patients Insurance Policy eligibility, benefits & checked claim status
- Assisted new comers
Senior Associate - UHG Claims Adjudicator
Wipro
Chennai
10.2013 - 03.2015
- Verifying claims received in inventory and adjudicating claims as per SOP.
- Cross verified system processed claims are correct and processed as per patient benefits.
- Making decision to close, pend, pay or deny the claims.
- Meeting daily target of 300+ claims
- Assisted team member to meet their daily target
- Provided training for new comers
Education
Bachelor of Arts - B.com (Commerce)
C.Kandaswami Naidu College For Men
Chennai 04.2010 - 04.2013
Skills
Leadership
undefinedSoftware
Eclinical Works
Advance MD
Kareo
Perfect care
Athena
ATI
Comet and UNET
Emdeon, Availity realmed, Innovalan & Trizetto (clearing house)
Interests
In future want to be an business analyst, data scientist and to travel abroad
Singing, Cooking and Sports
- Performed singing on stage in office events and won prize
- Average cooker
- Won few tournaments in cricket, Carrom and part time player in Badminton
Timeline
Team Leader
Arzion Business Solution Private Limited
08.2023 - Current
Client Specialist- AR Quality Analyst
Access Healthcare Private Limited
07.2022 - 07.2023
Quality Analyst -AR Calling
Visionary RCM
03.2021 - 05.2022
Team Leader - AR Operation
Ascent Business Solution Private Limited
06.2018 - 01.2020
Senior Process Associate - AR
Access Healthcare Private Limited
06.2015 - 04.2018
Senior Associate - UHG Claims Adjudicator
Wipro
10.2013 - 03.2015
Bachelor of Arts - B.com (Commerce)
C.Kandaswami Naidu College For Men
04.2010 - 04.2013
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