Surender Kumar
Gurgaon
Summary
Result-oriented Assistant Program Manager with significant experience in project management, strategic planning and team leadership. I am highly skilled in coordinating and executing successful programs with the National key accounts team in zomato. My biggest achievement was leading Promo code, ZVD, and Festival Campaigns. I was handling all the execution part of these projects. I possess excellent organizational and communication skills, which have allowed me to effectively manage multiple projects simultaneously. My attention to detail and ability to anticipate potential challenges make me a valuable asset in ensuring the smooth operation of programs. With my strong problem-solving abilities and adaptability, I am confident in my ability to support the success of any program.
Overview
9
9
years of professional experience
Work History
Assistant Program Manager
Zomato
Gurgaon
10.2016 - 06.2024
- I started my career at zomato as a customer service associate in 2016
- Over the time, my dedication to my work led to promotions to senior associate, team leader, and my current role as assistant program manager
- As an assistant program manager at zomato India, I collaborated with National key accounts and city teams to oversee project execution
- I coordinated with teams, tracked progress, and reported updates to senior management
- Contributed to the planning and execution of various programs, including promo codes, ZVD, and campaigns
- Collaborated with cross-functional teams to achieve project goals
Customer Service Assistant
Food Panda
Gurgaon
03.2015 - 06.2016
- As a Customer Service Assistant at Food Panda India from March 2015 to June 2016, I was responsible for providing excellent customer service and ensuring customer satisfaction
- I handled customer inquiries, complaints, and feedback with professionalism and empathy, while also maintaining a positive and friendly attitude
- I consistently met and exceeded customer service targets set by the company
- Responded to customer inquiries via chat, phone call and email
- Handled customer complaints and provided solutions
- Maintained accurate records of customer interactions
- Collaborated with team members to improve overall customer experience
Education
Bachelor of Arts -
Kurukshetra University
Kurukshetra, India12.2012
Skills
- Project Management
- Leadership
- Problem Solving
- Strategic Planning
- Team Management
- Process Improvement
- Customer service experience
- Operations Management
- Time management abilities
Place of birth
Narwana Haryana
Personal Information
- Date of Birth: 06/26/84
- Nationality: Indian
Languages
- Hindi
- English
- Punjabi
Zomato - Leader's Choice Awards (During July-Sep 2022)
Leaders choice award for being customer first working for Cx Experience strategy
Hobbies and Interests
Listening Music
Languages
Hindi
First Language
English
Upper Intermediate (B2)
B2
Punjabi
Beginner
A1
Timeline
Assistant Program Manager
Zomato
10.2016 - 06.2024
Customer Service Assistant
Food Panda
03.2015 - 06.2016
Bachelor of Arts -
Kurukshetra University
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