Surender Nougai
Noida
Summary
Seeking a position where I can utilize my knowledge, abilities, and personal skills while being resourceful, innovative and flexible that offers professional growth along with the organization and to have a growth-oriented and challenging career and enhance my experience through continuous learning and teamwork.
Overview
6
6
years of professional experience
Work History
HR Process Analyst (Spanish Language)
Renault-Nissan-Mitsubishi
Chennai
2022.09 - Current
- Work independently and directly with clients to assist in day to day of workday transactions support, hire, termination, reports, data upload, data changes, personal information.
- Providing standard reports, quarterly, monthly, weekly as per the client requirements and keep track our daily activities and tasks.
- Create Sops and observe process across department to understand how to complete sop request effectively meet compliance terms and expectations on all process changes.
- Properly escalate unresolved issues to the next level of support and/or tracks, routes and redirects problems to the correct resources.
- Execute tasks and objectives to achieve service level agreement (SLA) marks.
- Perform data import, scanning or manual keying processes to verify invoices accuracy through Prorex.
- Working on project/cases assigned to by the management in line with changing priorities.
- Responsible for providing solutions to customers Via email/telephone, through ticket system and Hr business partner at the first point of contact to meet and exceed expectations.
- Supporting employees and managers with complex transaction processing and life cycle event management (e.g. transfers, promotions, profile change, etc.)
- Actively contributing to team discussions to identify opportunities for continuous improvement to streamline processes, improve accuracy, and strengthen controls to support service delivery to achieve productivity goals.
- Deliver high level of service to clients to both maintain and extend relationships for future business opportunities.
Spanish Senior Executive (Accounts Dept.)
A&E information System Private Limited (Real Estate)
Noida
2019.08 - 2022.09
- Execute projects per specified timelines by managing tasks of the highest priority first, anticipating obstacles and taking action to keep the project on task.
- Processed daily purchase orders while ensuring necessary approvals were granted along with company Terms and Conditions
- Build customer relationship and continually search for ways to improve services.
- Investigated and resolved invoices non-payment issues daily via phone and email and various error resolution report regarding PO and non PO related invoices.
- Confer with team, and vendors to discuss defective or unacceptable goods.
- Negotiate with the vendors for Rate, Delivery and Payment Terms.
- Responsible for ensuring that all demand that comes is actioned as per agreed SLA's including a 'hands on' approach in all aspects of the Team.
- Work with approvers to ensure PO's are released in a timely manner and within the agreed timeframes.
- Checked accuracy and integrity of purchase orders.
- Efficiently process vendor invoices and maintain up-to-date system.
- Stayed updated on real estate portfolio to answer customer queries.
Spanish Translator (Verification Dept.)
Dataflow Group Pvt. Ltd.
Noida
2018.01 - 2019.08
- Verify employment details of prospective candidates, including education, residential address and criminal records, for clients and their organizations.
- Investigate case-on-case basis to provide feedback to clients as per the requests.
- Maintain track of cases for future reference of clients.
- Perform tasks and duties as assigned by the reporting TL/ AM.
- Able to quickly analyze problems, determine the root cause, reach a resolution, and resolve issues with high level of accuracy.
- Interact with team members regularly, to facilitate closures and to achieve team/ operational targets
- Translate client documents in Spanish & English and interpret the language.
- Maintain verification reports, trackers, escalated discrepancies, and coordinated.
- Ensure all cases initiated, are followed up daily to achieve closures with the TAT.
- Provide EOD reports to the reporting TL/ AM, regarding day's activities.
Education
B.A -
I.G.N.0.U
2018
12th -
C.B.S.E. board
2012
10th -
C.B.S.E. Board
2010
Skills
- Knowledge of Microsoft Excel & Word, Outlook,shared point
- Ability to adopt and evolve with new processes and changes quickly
- Ability to thrive in a fast-paced, agile, and dynamic environment
- Strong troubleshooting skills & Teamwork
- Process efficiency improvement
- Process Documentation
- Organizational Skills
- Team Management
- Relationship Building
- Communication skills (English, Spanish)
- Proficient in Workday & Engage@Nissan, Prorex
Timeline
HR Process Analyst (Spanish Language)
Renault-Nissan-Mitsubishi
2022.09 - Current
Spanish Senior Executive (Accounts Dept.)
A&E information System Private Limited (Real Estate)
2019.08 - 2022.09
Spanish Translator (Verification Dept.)
Dataflow Group Pvt. Ltd.
2018.01 - 2019.08
B.A -
I.G.N.0.U
12th -
C.B.S.E. board
10th -
C.B.S.E. Board
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