Surender Singh
Gurgaon
Summary
Hardworking attendant proficient and offering several years' experience in industry. Efficient and accurate team player with a dedicated approach to customer service, facilities maintenance and safety management.
Overview
12
12
years of professional experience
Work History
AM Soft Services
CBRE South Asia pvt ltd
Gurgaon
08.2024 - Current
- Successfully organized and managed society, cultural, and festival events with active resident participation.
- Efficiently supervised housekeeping operations across estate areas.
- Conducted audits of other societies to drive benchmarking and improvements.
- Implemented regular staff training programs to enhance efficiency and service quality.
- Introduced innovative ideas and solutions tailored to situational requirements.
- Ensured accuracy and consistency in preparing weekly and monthly reports.
- Oversaw the delivery of soft services, including cleaning, waste and compost management, pest control, and housekeeping within the residential premises.
- Provided training, mentoring, and guidance to team members to improve performance and maintain high service standards.
Entrepreneur
Hotel
Gurgaon
11.2021 - 07.2024
- Oversee the daily operations of the hotel, including guest services, maintenance, housekeeping, and food & beverage services.
- Manage finances, including budgeting, accounting, and financial reporting.
- Set room rates and manage occupancy levels for maximum profitability.
- Handle guest complaints and resolve any issues quickly and professionally.
- Manage online presence, including social media, website, and online travel agency (OTA) listings.
- Collaborate with travel agents, tour operators, and other partners to generate bookings.
Club Manager
CBRE South Asia pvt ltd
Gurgaon
06.2019 - 11.2021
- Successfully organized society cultural and festival events with active resident participation.
- Ensured smooth execution of the flat handover process, maintaining high levels of resident satisfaction.
- Carried out a systematic flat snagging process to resolve issues prior to possession.
- Completed transition audits with positive outcomes.
- Built and maintained strong bonds with residents through regular engagement activities.
- Achieved consistently high CSS (Customer Satisfaction Scores) from residents.
- Managed daily operations of a busy social club, ensuring seamless service delivery.
- Effectively resolved customer complaints and managed the MyGate app to provide timely updates and communication.
Housekeeping Supervisor
Raviz Hotel Dubai
Dubai
03.2018 - 02.2019
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Identified issues, analyzed information and provided solutions to problems.
- Placed orders for housekeeping supplies and guest toiletries
- Inspected guest rooms and public areas to ensure they met established cleanliness standards.
Sr. Executive Manager
Siesta hospitality services
Gurgaon
06.2017 - 02.2018
- Resolved problems, improved operations and provided exceptional service.
- Successfully maintained clean, valid driver's license and access to reliable transportation.
- Received and processed stock into inventory management system
- Handling the operations of the transits
- Guest interaction and escalation handling
- Cash handling and inventory management
Housekeeping Team Leader
The Grand New Delhi
New Delhi
08.2016 - 06.2017
Operational TRAINEE
The Grand New Delhi
New Delhi
08.2015 - 08.2016
Industrial Trainee
Four Points by Sherton
Ahmedabad
02.2014 - 07.2024
Education
BHM - Tourism And Hotel Management
Kukreja Institute Of Hotel Management
Dehradun01-2015
Skills
- Relationship management
- Customer satisfaction measurement
- Complaint handling
- Customer service
- Call center experience
- Problem solving
- Event management
Languages
Hindi
First Language
English
Intermediate (B1)
B1
Punjabi
Elementary (A2)
A2
References
References available upon request.
Timeline
AM Soft Services
CBRE South Asia pvt ltd
08.2024 - Current
Entrepreneur
Hotel
11.2021 - 07.2024
Club Manager
CBRE South Asia pvt ltd
06.2019 - 11.2021
Housekeeping Supervisor
Raviz Hotel Dubai
03.2018 - 02.2019
Sr. Executive Manager
Siesta hospitality services
06.2017 - 02.2018
Housekeeping Team Leader
The Grand New Delhi
08.2016 - 06.2017
Operational TRAINEE
The Grand New Delhi
08.2015 - 08.2016
Industrial Trainee
Four Points by Sherton
02.2014 - 07.2024
BHM - Tourism And Hotel Management
Kukreja Institute Of Hotel Management