Surendra Jyothi
Hyderabad
Summary
Focused Waiter with many years of hands-on experience. Skillful in handling phone duties and reservations. Well-versed in coordinating large-scale events and intimate dining. Proactive and friendly professional with strengths in customer service, time management, and effective planning.
Overview
7
7
years of professional experience
Work History
Head Waiter
Golden Dragon Restaurant
Hyderabad
01.2021 - Current
- Enforced health and safety regulations in the restaurant dining area.
- Ensured that the dining area was properly set up with clean linens, silverware, and glassware.
- Collaborated with kitchen staff to ensure timely delivery of food orders.
- Prepared seating charts for large parties.
- Took initiative to anticipate guest needs before they arose, ensuring excellent customer service at all times.
- Provided assistance in resolving customer complaints in a professional manner.
- Monitored wait staff performance and provided feedback when necessary.
- Greeted customers and escorted them to their tables.
- Assisted servers with taking orders from customers as needed during peak hours.
- Consistently monitored dining room ambiance including music levels, lighting, decorations.
- Managed daily operations of the host stand including reservations, seating arrangements, and greeting guests upon arrival.
Restaurant Waiter
Durga Villas Restaurant
Hyderabad
09.2017 - 12.2020
- Greeted customers, provided menus and answered questions about menu items.
- Maintained cleanliness throughout the dining area during shift; wiped down tables after each seating period.
- Supported other wait staff members when needed during peak times; assisted with taking orders from large groups.
- Resolved customer complaints in a polite manner according to company policy.
- Provided excellent customer service by anticipating guest needs, responding promptly and acknowledging all guests, however busy and whatever time of day.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
Education
Bachelor of Computer Applications - Batchelor of Computer Application
Krishna Chaitanya Degree College
Andhra Pradesh09-2015
Skills
- Table coordination
- Team Supervision
- Service prioritization
- Guest Relations
- Hygiene standards
Languages
Telugu
First Language
English
Advanced (C1)
C1
kannada
Upper Intermediate (B2)
B2
Hindi
Upper Intermediate (B2)
B2
Tamil
Intermediate (B1)
B1
Timeline
Head Waiter
Golden Dragon Restaurant
01.2021 - Current
Restaurant Waiter
Durga Villas Restaurant
09.2017 - 12.2020
Bachelor of Computer Applications - Batchelor of Computer Application
Krishna Chaitanya Degree College
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