Summary
Overview
Work History
Education
Skills
Timeline
Generic

Surendra Kumar Sharma

Executive
Greater Noida

Summary

With a robust background in data analysis and customer service, I excel in optimizing operations and enhancing customer satisfaction. At Kunstocom India Ltd, I leveraged Excel and Power BI to streamline MIS reports, boosting efficiency by 30%. My proactive communication and problem-solving skills, honed across roles, drive impactful decisions and positive outcomes.

Overview

4
4
years of professional experience
2
2
Languages

Work History

Executive

Kunstocom India Ltd
12.2021 - Current

MIS Report.

Chat Process.

Data Analyst.

Operation.

Mailing.

ERP.

Executive

Tech Mahindra BPO
06.2021 - 12.2021

To Handling Escalation Call.

To Audit Quality of Call.

To Respond Inbound Call.

Executive

Ienergizer
06.2020 - 06.2021

To respond Inbound Call

Capture Address

Making Outbound Call

Education

Bachelor of Computer Applications - Information Technology

Institute of Professional Excellence & Management
Ghaziabad, India
04.2001 -

Associate of Science - Science

S. SH. Niketan Inter College
Ghaziabad, India
04.2001 -

High School Diploma -

S. SH. Niketan Inter College
Ghaziabad, India
04.2001 -

Skills

Excel

Advance Excel

Power Query

Power Bi

Core JAva

SQL

HTML/CSS

Timeline

Executive

Kunstocom India Ltd
12.2021 - Current

Executive

Tech Mahindra BPO
06.2021 - 12.2021

Executive

Ienergizer
06.2020 - 06.2021

Bachelor of Computer Applications - Information Technology

Institute of Professional Excellence & Management
04.2001 -

Associate of Science - Science

S. SH. Niketan Inter College
04.2001 -

High School Diploma -

S. SH. Niketan Inter College
04.2001 -

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