Summary
Overview
Work History
Education
Skills
Accomplishments
Operations
Team Management
Academic Qualification
Organizational Details
Personal Information
Hobbies and Interests
Disclaimer
Reading Books
Languages
Timeline
Generic

Surendra Yadav

Summary

Seeking higher level of assignment in operation, business development, relationship management and client servicing with a repute organization in US Healthcare RCM. Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.

Overview

14
14
years of professional experience

Work History

Manager Operations

Ascent Business solution
06.2023 - Current
  • Streamlined workflows by identifying bottlenecks in existing systems and proactively addressing these challenges through appropriate solutions implementation.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Controlled costs to keep business operating within budget and increase profits.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Defined clear targets and objectives and communicated to other team members.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

Assistant Manager- Operations

Pacific an Access Healthcare Ltd
11.2017 - 06.2023
  • Streamlined operations by implementing efficient processes and workflow systems.
  • Enhanced customer satisfaction by addressing and resolving operational issues promptly.
  • Increased team productivity by providing ongoing training and support to staff members.
  • Managed daily operations, ensuring smooth functioning of the organization and consistent delivery of high-quality services.
  • Optimized resource allocation through effective scheduling and task prioritization, maximizing productivity while minimizing costs.

Team Leader AR-Operations

Sun knowledge
09.2015 - 10.2017
  • Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
  • Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.

Sr. AR Analyst

E4E Healthcare Services Pvt. Ltd.
04.2012 - 08.2015

AR Analyst

Porteck Info services pvt Ltd.
12.2009 - 04.2012

Education

Allahabad University

Skills

  • Operations
  • Team Management
  • Strategic Planning
  • Operations Management
  • Expense Tracking
  • Work Planning and Prioritization
  • Adaptability and Flexibility
  • Team building
  • Problem-solving aptitude
  • Reliability
  • Excellent Communication
  • Teamwork and Collaboration
  • Employee Development
  • Task Prioritization
  • Analytical Skills
  • Task Delegation
  • Performance reviewing
  • Goal Setting
  • Multitasking Abilities
  • Professionalism
  • Adaptability
  • Team Development
  • Problem-solving abilities
  • Performance Evaluation

Accomplishments

  • 3 times employee of the month in Porteck Info Services pvt Ltd.
  • 4 times employee of the month in E4E Healthcare Pvt. Ltd.
  • Client Appreciation in Sunknowledge for resolving Billing Issues.
  • Best Team Lead performer in Sun knowledge.

Operations

Implementation of assigned areas of responsibility within the team, Involved in hiring with HR for new resources, Successfully delivering the expected assignments/results, Controlling attrition and maintaining retention, Relational communication skills with effective approach and ideas, Extensive depth of knowledge in US Healthcare billing for all payers, Depth knowledge of provider credentialing with insurance, Offsite transition for more than 20 practices

Team Management

Excellent people management skills, Identify potential areas for grooming employees and improve them up to level, Ensuring quality and services parameters are met at all levels, Analyzing the training need & accordingly preparing training modules for imparting training on soft skills/ process, Delegate the responsibility among the team for active participations, Hold one-on-one meetings with team members and give feedback to the team members proactively resolve people issues and ensure that attrition is well below the defined target, Ensure conducting of daily team briefings to discuss current issues and targets and also communicate performance related issue and updates

Academic Qualification

  • B.A from Allahabad University
  • Diploma in Electrical Engineering from I.E.R.T Allahabad
  • High school from C.B.S.E
  • Enrolled in AAPC for professional Medical Biller

Organizational Details

  • 11/2017, 06/03/2023, Pacific an Access Healthcare Ltd, Assistant Manager- Operations, Handling Team of 37 team members, Attending calibration calls and clients meeting, Coordinating with other department for smooth and effective operational process, Preparing appraisal data and taking monthly one-one meeting with users, SME's for better understanding of process issues and to keep coordination among them, Keeping track of SLAs, Tracking of AR days, Billing lag days in order to keep it low and effective, Analysis of client collection for the month & comparison of data if low, work with process to keep it as per SLA.
  • 09/2015, 10/2017, Sun knowledge, Team Leader AR-Operations, Transitioning new process, Hiring resources as per requirement, Attending calibration calls and clients meeting, Coordinating with other department for smooth and effective operational process, Preparing appraisal data and taking monthly one-one meeting with users, ATLs, SME's,for better understanding of process issues and to keep coordination among them, Keeping track of SLAs, Tracking of AR days, Billing lag days in order to keep it low and effective, Analysis of client collection for the month & comparison of data if low, work with process to keep it as per SLA., Sending monthly invoicing to client.
  • 04/2012, 08/2015, E4E Healthcare Services Pvt. Ltd., Sr. AR Analyst, Worked for Multi provider specialty and Hospital billing, Meeting production and quality targets set for the team, Train new joiners for process, Follow up with provider office to obtain Medical Records if required, Follow up with Member/Patient regarding insurance information, Resolving EDI Claims rejection, Charge posting and Payment posting, Creating exception and notify to the client to resolve the AR accounts, Denial Management on the claim according to the payment contracts with insurance companies, Billing electronic and hard copy claims to insurance companies by fax, mail and online, Sending appeal letters to insurance companies for different kind of denial to reconsider the denial
  • 12/2009, 04/2012, Porteck Info services pvt Ltd., AR Analyst, Meeting production and quality targets set for the team, Accounts Receivable follow up with insurance companies regarding claims by calling and online, Patient eligibility and benefits verification with insurance companies by calling and online, Follow up with patient regarding patient responsibility, insurance information, COB information

Personal Information

  • Father's Name: Ram Sajiwan Yadav
  • Date of Birth: 06/09/1989
  • Gender: Male
  • Nationality: Indian
  • Marital Status: Unmarried

Hobbies and Interests

  • Listening to music
  • Spreading awareness regarding government plans in villages
  • Working on swachh bharat abhiyan to make our solution pollution free

Disclaimer

I hereby declare that the above information is correct to the best of my knowledge.

Reading Books

I read and enjoy science fiction novels, Recently I've been reading a lot of Brandon Sanderson.I have lots of interest in science.

Languages

English
Professional Working
Hindi
Full Professional
Bengali
Elementary

Timeline

Manager Operations

Ascent Business solution
06.2023 - Current

Assistant Manager- Operations

Pacific an Access Healthcare Ltd
11.2017 - 06.2023

Team Leader AR-Operations

Sun knowledge
09.2015 - 10.2017

Sr. AR Analyst

E4E Healthcare Services Pvt. Ltd.
04.2012 - 08.2015

AR Analyst

Porteck Info services pvt Ltd.
12.2009 - 04.2012

Allahabad University
Surendra Yadav