Surendranadh Nimmagadda

Hyderabad,TS

Summary

I am a technically skilled and accomplished IT professional looking for a rewarding and challenging position as a Senior Storage Engineer where my skills and knowledge will be utilized for organization growth.

15 years of work experience in Customer Support and IT Infrastructure Operations. I have in-depth experience of Storage and Backup administration, Observability. Strong expertise in NetApp Clusters, Cloud Volumes Ontap, NetApp Trident, Data Ontap and Protocols such as CIFS, NFS, Creation of Aggregate, Volumes, qtrees, Volumes to the Host, Ontap and disk Shelf firmware Upgradation. Hands-on experience in Managing, Monitoring & Analytics Solutions-NetApp BlueXP, ONTAP System Manager, Oncommand Insight, Cloud Insights, Cloud Secure, Active IQ Unified Manager and Active IQ Digital Advisor. Hands-on experience in Installation and Configuration of NetApp Oncommand Applications issues. Having in-depth experience in Configuring different types of data sources in Multivendor Monitoring solution Oncommand Insight. Experience in IBM Cognos, MySQL, Log analysis in Kibana. Experience in AWS, VMware ESX 7, Windows Server 2016/2019, RHEL Environments. I have knowledge of network and relevant technologies including SNMP, SMTP, TCP/IP, DNS, Active Directory, LDAP, HTTP/S. I’m part of multiple projects like KCS v6 and kepner-tregoe where I’m the coach for the team and ensure the process is followed with in the team by conducting weekly meetings.

Overview

years of professional experience

Certifications

Work History

Senior Storage Engineer

Ensono Technologies LLP

10.2024 - Current

Configure and deploy NetApp AFF, FAS, and CVO storage solutions.
Set up Amazon FSx for NetApp ONTAP, ensuring seamless integration with AWS services.
Storage management and optimization: upgrades, audits, performance monitoring and troubleshooting, volume configuration and provisioning.
Strong expertise in NetApp Ontap protocols such as CIFS, NFS, Creation of Aggregate, Volumes, Q Trees, Volumes to the Host, Disk Shelf firmware Up-gradation and Ops Manager.
SnapMirror implementation and maintenance.
Qtree creation, assigning quotas and exporting file system using NFS and CIFS.
Creating shares, snapshot scheduling and restoration.
Management of Aggregates, Volumes, Qtrees, Quotas for storage provisioning.
Set up CIFS and NFS configurations.
Adding space to the vol/qtrees according to requirements.
Health Check of NetApp storage and VMware Servers using Cloud Insights tool.
Checking syslog messages and Cluster health checkup daily basics.
Weekly/Monthly/Quarterly meetings with ONSITE Manager for change order, maintenance and Problem IT management issues/reviews discussion.
Setting up Replication, Scheduling and Modifying replication schedules and disaster recovery tests.

Technical Support Engineer 3

NetApp

08.2015 - 10.2024

As a Technical Support Engineer, I provide Technical Support to Customers in resolving Customer issues on all NetApp Storage Products.
Troubleshooting NetApp Trident for Kubernetes issues.
Perform configuration on NetApp Clusters Including management of NFS & CIFS Protocols.
Installation and Configuration of Oncommand Insight tool for Monitoring Multivendor and entire Infrastructure from Single Pane of glass.
Troubleshooting Data source issues on Oncommand Insight Server issues and making sure OCI servers are available for Monitoring operations and updating the customers are on latest service packs available.
Troubleshooting Datawarehouse Server issues and the availability of Cognos Reporting Portal.
Assisting Customers in Configuring the different data collectors in NetApp SaaS Monitoring Solution-Cloud Insights.
Troubleshooting the Kubernetes Data Collector and Acquisition Unit issues in Cloud Insights.
Analyzing the Server logs in to Kibana and provides solutions to the Customers.
Troubleshooting the monitoring issues in Active IQ Unified Manager which is a monitoring solution for NetApp Clusters.
Having experience in troubleshooting NetApp Snapmirror and Snapvault issues.
Collaborate with other Technical Support Engineers who may need assistance working on cases, utilizing my area of expertise to help them to quickly facilitate solutions for customers.
Creating New knowledge base articles to share information for reuse throughout the Technical Support Center and global customers.
Share best practices with Technical Support Center staff and global customers about new technologies and storage applications.
Driving towards resolutions of customer issues in technically complex or high business impacting situations, while providing professional technical expertise.
Analyzing problems and creating Root Cause analysis for the issues.
Creating the Bugs in JIRA tool and coordinating with the Engineering Product Support teams to address the unknown issues.

Infrastructure Management Senior Analyst

Xerox Business Services acquired by ATOS

08.2014 - 08.2015

Performing daily health checks for the TSM infrastructure of 61 TSM instances.
Monitoring database and log utilization on TSM instances.
Monitoring client and admin schedule status.
Working on media management like check-in, check-out, label lib volumes, working on redo & unavailable status tapes and working on bad media to recover them successfully.
Auditing the activity log to trace errors and warning, which are affecting the TSM server.
Working on inconsistency between primary and copy storage pools.
Detect/diagnose and resolve hardware issues (server, tape library, storage) and interface with vendor, manufacturer for H/W and S/W, as necessary.
Performed DR activities on alternate sites.
Adding of TSM nodes depending on retention requirement.
Assisting OS Teams to configure TSM baclients on corresponding OS Platforms.
Monitoring the daily Backups & restores Window included LAN-Free, NAS backups.
Experience in configuring and troubleshooting Data Protections software like ORACLE/SQL/ERP.
Working on decommissioned nodes depending on their last access dates and getting approvals to remove decommissioned nodes from TSM server permanently.
Working with change and incident management tools of Remedy, Service center, Service Now.

Lead Infrastructure Engineer

Mphasis

11.2010 - 08.2014

Monitored and maintained 51 TSM servers in a leveraged Environment.
Skilled in Backup Administration under multi-platform environments including Installation and Configuration of TSM on UNIX & Windows servers.
Monitor and administrate TSM applications, administrative processes such as Expirations, Migration, Reclamation and Collocation, Tape/Media Rotations on part of DRM process.
Managed StorageTek Tape Libraries through ACSLS and Streamline Console.
Documenting TSM Server health checks, restores and Backup Failures.
Client schedules, success/missed/failed backups reporting.
Tape Library availability, performance monitoring & reporting of drives and paths.
Performing DR activities on alternate sites.
Monitoring Performance on TSM servers and tuning them as required.
Scheduling of automatic backup on TSM Client Windows & UNIX Servers. Restore the backed-up data according to tickets.
Working with HP and EMC vendors for firmware up gradation on their supported VTL systems.
Create and Modify file systems, Logical Volume, Physical Volumes, Volume Group.
Working with change and incident management tools of Peregrine Service center, HP Service manager, HP Torque.

Education

Master of Computer Applications -

Jawaharlal Nehru Technological University

Andhra Pradesh

01-2009

Skills

Storage: NetApp ONTAP, NetApp Trident, CVO and FSX environments

Certification

NetApp Certified Technology Associate (NCTA). Certificate ID: NETAPP00069508

Timeline