Summary
Overview
Work History
Education
Skills
Websites
Certification
Languages
Personal Information
Awards Recognition
Timeline
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Suresh Babu S

Chennai

Summary

Dynamic Operations Manager with extensive experience at Axis Bank, excelling in loan disbursement and credit operations. Proven track record in process optimization and risk control, enhancing efficiency and compliance. Strong leadership and cross-functional coordination skills, driving successful outcomes in high-stakes environments. Expertise in KYC and regulatory compliance ensures robust operational integrity. Results-driven Operations Manager with expertise in loan disbursement, KYC, and AML compliance. Proven ability to streamline processes and ensure quality assurance, contributing to operational efficiency and risk mitigation.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Operations Manager – Loan Disbursement

Axis Bank
07.2025 - Current
  • Manage end-to-end loan disbursal processes for auto, and business loans.
  • Ensure timely and accurate disbursement of approved applications as per regulatory and organizational policies.
  • Monitor daily disbursal transactions, accounting, and reconciliation.
  • Implement disbursal controls to minimize financial and operational risks.
  • Coordinate with credit and legal teams for documentation and pre-disbursal checks.
  • Maintain MIS reports, trackers, and exception reports to senior management.

Manager – Credit Cards Underwriting

Axis Bank
01.2024 - 06.2025
  • Analyzed liabilities, credit history, employment, and income to recommend credit limits.
  • Ensured compliance with RBI regulations and internal credit policies.
  • Identified fraudulent applications and initiated corrective actions.
  • Reviewed income documents, conducted verifications, and finalized decisions on credit approvals.

Credit Initiation Channel Manager

CITI Bank
01.2023 - 12.2023
  • Managed the end-to-end onboarding journey for new card customers across digital and physical channels.
  • Coordinated with sales, credit, and operations teams for documentation and KYC verification.
  • Streamlined onboarding workflows to improve turnaround time (TAT) and first-time-right (FTR) ratios.
  • Monitored approval rates, activation ratios, and vendor manpower based on sales projections.
  • Raised cases with risk teams for deviation approvals and ensured BAU continuity

Deputy Manager – Payment Operations

CITI Bank
09.2015 - 12.2022

• Manage all Swift messages (incoming and outgoing), and process payments (MT101, 103, 110, 202cov, 900, 910, 940).

• MX messages handled. PACS and PAINS are sent to the next layer of the payment and receive the CAMT.056 for the cancel request. Handled SWIFT, RTGS, and internal payments.

  • Translation from MT to MX messages.
  • Worked on the channels, Financial.

Process Executive | NR Account

GNSA Infotech
12.2012 - 08.2015
  • Customer submits requests with required documents: application form, bank statement, PAN, Form 15CA/15CB (if applicable).
  • Verify against RBI guidelines and FEMA regulations.
  • Report high-value or suspicious transactions to the compliance team.
  • Maintain audit trail for all repatriation and account maintenance activities.

Education

B.Tech - Information Technology

01.2011

Higher Secondary Certificate -

01.2007

Secondary School Leaving Certificate -

01.2005

Skills

  • Loan disbursement and credit operations
  • Credit card onboarding and underwriting
  • KYC, AML, and regulatory compliance
  • Channel and vendor management
  • Audit and quality assurance
  • MIS reporting and data analysis
  • Leadership and team management

Certification

  • Retail Credit Management – National Institute of Bank Management, Pune
  • Repatriation Process – Indian Institute of Banking & Finance

Languages

  • English
  • Hindi
  • Tamil

Personal Information

  • Date of Birth: 01/12/90
  • Nationality: Indian
  • Marital Status: Married

Awards Recognition

  • ONE Citi – O&T Dazzle Award – Q1 2016 & Q1 2017
  • Citi Excellence Award – COVID Warrior (2020)
  • Bronze Award – 100% Efficiency in Error-Free Processing

Timeline

Operations Manager – Loan Disbursement

Axis Bank
07.2025 - Current

Manager – Credit Cards Underwriting

Axis Bank
01.2024 - 06.2025

Credit Initiation Channel Manager

CITI Bank
01.2023 - 12.2023

Deputy Manager – Payment Operations

CITI Bank
09.2015 - 12.2022

Process Executive | NR Account

GNSA Infotech
12.2012 - 08.2015

B.Tech - Information Technology

Higher Secondary Certificate -

Secondary School Leaving Certificate -

Suresh Babu S