Summary
Overview
Work History
Education
Skills
Playing computer games with my son.
Timeline
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Suresh C

Suresh C

Senior Manager | Quality & Process Excellence
Chennai

Summary

Looking forward to join an esteemed organization driven by principles as a Chief Quality Officer to make a lasting impact with my fullest potential put to good use

Overview

21
21
years of professional experience
8
8
years of post-secondary education

Work History

Senior Manager, Quality & Process Excellence

Wipro Ltd.
Chennai
05.2012 - Current
  • Quality Lead for BFSI accounts responsible for quality assurance, providing value to accounts through process excellence levers and transformation initiatives
  • Communicate with client and internal management through QBR, MBR and MSRs to highlight value delivered to business improving CSAT, organic growth and understand VOC and VOB in identifying projects as a part of continual improvement.
  • Guide BBs aligned on Six Sigma, LEAN, Advanced Analytics, Automation feasibility and continual improvements activities
  • Conduct Audits on Conformance to common minimum standards that integrates and not limited to ISO 9001 and High Maturity Practice Areas of CMMI
  • Conduct trainings to develop Six Sigma BBs, GBs and LEAN Practitioners at a functional level, BPMS which includes BPMN 2.0, FMEA, RCA, CAPA, SPC Tools at operational level and need based training like Lateral thinking at an overall culture building level
  • Guide teams to win globally recognized awards in various internal and external forums

Deputy Manager | Quality

HCL
Chennai
07.2003 - 05.2012
  • Managed quality assurance function across various accounts, overseeing QCs aligned to accounts including service delivery, metric management as per COPC standards , analyzing special and common cause variation using control charts
  • Drove operational improvements which resulted in business value, led Six Sigma, LEAN and Smart automation projects.
  • Developed SPC Automation tool with VBA which covered features in Minitab like ImR charts, histogram, sample size estimation, capability index and sigma value at no cost - nevertheless helped SPC usage across all levels.
  • Created Quality Monitoring Approach and plans on QCs needed basis sample size requirement for existing and new processes.
  • Conducted audits on Integrated Business Management System which included ISO 9001 and ISO 27001 conformance.
  • Trained people on functional and need based topics.

Quality Controller

RDM India Pvt. Ltd. (Member Lufthansa IT Service)
New Delhi
04.2001 - 06.2002
  • Quality Checks on data extracted manually from scanned copies of Aeronautical Information Publication (AIP) to make XML instances in content management division.
  • Provided observations and feedback to the team, recorded measurements at various stages according to quality plan.
  • Calibrated with client and communicated updates to team.
  • Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
  • Reported quality scores with trend and rank analysis

Education

M.Tech - Software Systems

BITS Pilani
Chennai (Work Integrated Learning Program)
10.2015 - 11.2017

Skills

    Statistical and Quantitative Techniquess

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Playing computer games with my son.

I taught my son how to swim, how to ride a bicycle but he was the one who taught me how to fly with a simulator installed in desktop.

Timeline

M.Tech - Software Systems

BITS Pilani
10.2015 - 11.2017

Senior Manager, Quality & Process Excellence

Wipro Ltd.
05.2012 - Current

Deputy Manager | Quality

HCL
07.2003 - 05.2012

Quality Controller

RDM India Pvt. Ltd. (Member Lufthansa IT Service)
04.2001 - 06.2002

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Suresh CSenior Manager | Quality & Process Excellence