Suresh C
Senior Manager | Quality & Process Excellence
Chennai
Summary
Looking forward to join an esteemed organization driven by principles as a Chief Quality Officer to make a lasting impact with my fullest potential put to good use
Overview
21
21
years of professional experience
8
8
years of post-secondary education
Work History
Senior Manager, Quality & Process Excellence
Wipro Ltd.
Chennai
05.2012 - Current
- Quality Lead for BFSI accounts responsible for quality assurance, providing value to accounts through process excellence levers and transformation initiatives
- Communicate with client and internal management through QBR, MBR and MSRs to highlight value delivered to business improving CSAT, organic growth and understand VOC and VOB in identifying projects as a part of continual improvement.
- Guide BBs aligned on Six Sigma, LEAN, Advanced Analytics, Automation feasibility and continual improvements activities
- Conduct Audits on Conformance to common minimum standards that integrates and not limited to ISO 9001 and High Maturity Practice Areas of CMMI
- Conduct trainings to develop Six Sigma BBs, GBs and LEAN Practitioners at a functional level, BPMS which includes BPMN 2.0, FMEA, RCA, CAPA, SPC Tools at operational level and need based training like Lateral thinking at an overall culture building level
- Guide teams to win globally recognized awards in various internal and external forums
Deputy Manager | Quality
HCL
Chennai
07.2003 - 05.2012
- Managed quality assurance function across various accounts, overseeing QCs aligned to accounts including service delivery, metric management as per COPC standards , analyzing special and common cause variation using control charts
- Drove operational improvements which resulted in business value, led Six Sigma, LEAN and Smart automation projects.
- Developed SPC Automation tool with VBA which covered features in Minitab like ImR charts, histogram, sample size estimation, capability index and sigma value at no cost - nevertheless helped SPC usage across all levels.
- Created Quality Monitoring Approach and plans on QCs needed basis sample size requirement for existing and new processes.
- Conducted audits on Integrated Business Management System which included ISO 9001 and ISO 27001 conformance.
- Trained people on functional and need based topics.
Quality Controller
RDM India Pvt. Ltd. (Member Lufthansa IT Service)
New Delhi
04.2001 - 06.2002
- Quality Checks on data extracted manually from scanned copies of Aeronautical Information Publication (AIP) to make XML instances in content management division.
- Provided observations and feedback to the team, recorded measurements at various stages according to quality plan.
- Calibrated with client and communicated updates to team.
- Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
- Reported quality scores with trend and rank analysis
Education
M.Tech - Software Systems
BITS Pilani
Chennai (Work Integrated Learning Program) 10.2015 - 11.2017
Skills
Statistical and Quantitative Techniquess
Advanced Analytics including cognitive techniques
Quality Assurance & Process optimization (Certified Six Sigma Blackbelt and LEAN facilitator)
Business & Financial acumen to create value
Business Communication
Architecture Process Automation
People Management
Audits (CMMI ATM, ISO 9001 Lead Auditor)
Playing computer games with my son.
I taught my son how to swim, how to ride a bicycle but he was the one who taught me how to fly with a simulator installed in desktop.
Timeline
M.Tech - Software Systems
BITS Pilani
10.2015 - 11.2017
Senior Manager, Quality & Process Excellence
Wipro Ltd.
05.2012 - Current
Deputy Manager | Quality
HCL
07.2003 - 05.2012
Quality Controller
RDM India Pvt. Ltd. (Member Lufthansa IT Service)
04.2001 - 06.2002