Suresh E
Chennai
Summary
Project Management Professional with extensive experience across diverse sectors, including telecommunications, electrical, and mechanical pump service contracting. Successfully enhanced customer engagement through effective relationship management, which significantly improved customer satisfaction. I bring strong communication and problem-solving skills, ensuring projects are delivered smoothly and efficiently, while meeting client needs.
Overview
16
16
years of professional experience
Work History
Sr. Customer Customer Executive
Tata Communications Transformation Services Limited
Chennai
02.2022 - Current
- Coordinated and managed the needs of licensed Telecom Operators, which improved service delivery and client satisfaction.
- Developed strong relationships with clients, leading to higher customer retention and satisfaction rates, which positively impacted overall business growth.
- Collaborated with cross-functional teams to ensure projects were delivered on time, and business strategies were executed smoothly, enhancing operational efficiency.
- Hosted weekly customer calls for WIP report discussions and escalation topics, ensuring transparency and proactive issue resolution.
- Acquired expertise in handling customer escalations through calls and emails, which strengthened trust and loyalty among clients.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, promoting clarity and accountability within the team.
- Conducted Risk and Root Cause Analysis to support customers in resolving issues remotely, helping to minimize downtime, and enhance service reliability.
- Managed governance, organized Workstack, and performed quality reviews to maintain high standards in service delivery and project execution.
- Led a team effectively, ensuring seamless communication and collaboration, which contributed to a positive team dynamic and achieved project goals.
Project Management Engineer
Aish Technologies Private Limited, Chennai
Chennai
09.2019 - 02.2022
- Project manager/coordinator for the authorized Kishor Pump dealer serving all of southern India.
- Completing value engineering studies and creating an offer in accordance with the client's project specifications
- Creating technical and business-related pre-qualification documents.
- Creating offers for clients in the private sector.
- Working with the logistics team to arrange for the delivery of the defective pumps from different southern Indian locations to the Chennai service facility
- Creating a defect report for the broken pumps and making the appropriate offers.
- Producing motor control boards for sewage station submersible pumps with capacities ranging from 5 HP to 400 HP
- Putting in bids for the provision of new submersible pumps through government tenders.
Sr. Project Estimation Engineer
Viviians Infra Vision Pvt Lt, Chennai
Chennai
05.2018 - 08.2019
- Handling a team of 10 Qualified Engineers for the Project of value Rs 85 Crore INR including day to day Man Power management.
- Maintaining good relationship and doing Effective Follow-up with clients.
- Maintaining strong relationship with vendors, sub-contractors and partners
- Arranging all relevant documents for tender submission to the client.
Projects- Tendering and Estimation Engineer,
Shakthi Electricals Chennai Pvt Ltd,Chennai, Chennai
Chennai
04.2016 - 05.2018
- Preparing BOQ for the proposed projects.
- Evaluate bids and contracts: Analyze bids and contracts for price, quality and technical specifications of goods and services.
- Participating in tender negotiation meetings with client.
- Doing Value Engineering Studies and preparing offer based on Client’s budget constraints for any specific projects.
- Scrutiny of bid documents to understand Scope of work, commercial &Technical Criteria.
- Evaluating bid documents, drawings, & schedule of works to complete the project in the provided time line.
Project Engineer
Venkateswara Electricals, Chennai
Chennai
12.2008 - 03.2016
- Handling multiple projects from estimation to billing.
- Participated in all departments of projects like tendering, estimation, contracts, execution and billing.
- Attend site meetings with customer, architects and contractors.
Education
Bachelor Of Engineering - Electrical Engineering
Rajarajeswari Enginnering College, Chennai
Chennai06-2008
High School Diploma -
Kannada Sangha Higher School, Chennai
Chennai04-2004
SSLC -
Kannada Sangha Higher School, Chennai
Chennai04-2002
Skills
- Client relationship management
- Risk assessment
- Project management
- Service delivery
- Cross-functional collaboration
- Customer retention
- Root cause analysis
- Team leadership
- Call documentation
- Customer service orientation
- Customer needs assessments
- Time management
Affiliations
- Short filmmaking
- Reading books
- Script writing
- Video editing
Accomplishments
- Appreciation in excellent support for proactively managing critical orders and delivering in customer requested time.
- Appreciation for my efforts and sharing knowledge with the newly joined team members
Languages
Tamil
First Language
English
Advanced (C1)
C1
Timeline
Sr. Customer Customer Executive
Tata Communications Transformation Services Limited
02.2022 - Current
Project Management Engineer
Aish Technologies Private Limited, Chennai
09.2019 - 02.2022
Sr. Project Estimation Engineer
Viviians Infra Vision Pvt Lt, Chennai
05.2018 - 08.2019
Projects- Tendering and Estimation Engineer,
Shakthi Electricals Chennai Pvt Ltd,Chennai, Chennai
04.2016 - 05.2018
Project Engineer
Venkateswara Electricals, Chennai
12.2008 - 03.2016
Bachelor Of Engineering - Electrical Engineering
Rajarajeswari Enginnering College, Chennai
High School Diploma -
Kannada Sangha Higher School, Chennai
SSLC -
Kannada Sangha Higher School, Chennai
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