Sahil Dalal
Meerut
Summary
Customer-focused and results-driven Customer Care Executive with over a year of experience in handling customer queries, resolving complaints, and providing exceptional service through phone, email, and live chat. Adept at managing escalations, collaborating with teams, and consistently exceeding performance metrics, like CSAT and response time.
Overview
1
1
year of professional experience
Work History
Sr. Customer Care Executive
Vorsitz IT Services
New Delhi
01.2024 - 02.2025
- Delivered top-tier support for Amazon-related customer issues across multiple channels.
- Resolved complex concerns promptly, leading to high customer satisfaction.
- Coordinated with internal departments to streamline escalations and enhance issue resolution.
- Consistently achieved and surpassed KPIs, such as Customer Satisfaction (CSAT) and First Response Time.
Education
Class 12 - Senior Secondary
NIOS Board
Meerut01.2020
Class 10 - Secondary
Army Public School
Meerut01.2018
Bachelor of Computer Applications (BCA) - Pursuing
Amity University Online
NoidaSkills
- Customer support
- Client relationship management
- Complaint resolution
- Escalation handling
- Communication
- Interpersonal skills
Language
- English
- Hindi
Declaration
I certify that the information provided in this resume is true and accurate to the best of my knowledge
Timeline
Sr. Customer Care Executive
Vorsitz IT Services
01.2024 - 02.2025
Class 12 - Senior Secondary
NIOS Board
Class 10 - Secondary
Army Public School
Bachelor of Computer Applications (BCA) - Pursuing
Amity University Online
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