Shobhit Sharma
Shahdara
Summary
Dedicated and meticulous solutions consultant with several years of experience excelling at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Flexible and focused team player with expertise in customer relationship management, document control, time management and complex problem-solving. Dependable self-starter seeking to leverage background into role with a progressive organization.
Overview
6
6
years of professional experience
Work History
Sr. Customer care executive
Ray Travels
09.2020 - 05.2021
- Travel sales and after sales support
- Provide customer services to handling queries
- Maintain Login adherence
- Adhere to quality parameters
Sr. Sales executive
Fareportal
07.2019 - 09.2020
- Travel sales and after sales support
- Provide customer services to handling queries
- Maintain Login adherence
- Adhere to quality parameters
Sr. Customer service executive
Amex
10.2018 - 06.2019
- Need to support customers providing service related to credit card inquiries and support value generation to enhance customer experience
- Documenting any major problems which customers are facing in large numbers & reporting it to the concerned department
- Maintain OSAT and provide one call resolution
- Maintain Login adherence
Customer Service and Quality Analyst Operations
IEnergizer
02.2015 - 09.2018
- Need to support customers providing service related to credit card inquiries
- Maintain CSAT and provide one call resolution
- Monitoring Customer Interactions
- Calibration Sessions
- Training and coaching
- Compliance Monitoring
- Agent Engagement
Team Leader Customer Care and Sales
PCM Worldwide Flights Pvt Ltd
06.2021
- Team Management
- Shrinkage Control
- Client Management
- Process Improvement
- Quality Control (QC)
- Improve the Under Performers
- Training and coaching
- Monitoring Customer Interactions
Education
B.A - Psychology
IGNOU
01.2021
12th -
CBSE Board
01.2012
10th -
CBSE Board
01.2010
Skills
- Travel research
- Travel package planning
- Sales management
- Staff Training and Development
- Itinerary development
- Schedule Management
- Project Planning
- Cost Control
- Customer Service
- Vendor Management
- Team building
- Work Planning and Prioritization
- Documentation preparation
- Flight arrangement
- Mentoring and training
- International reservations
Accomplishments
- Best Leader Award
Languages
English
First Language
Timeline
Team Leader Customer Care and Sales
PCM Worldwide Flights Pvt Ltd
06.2021
Sr. Customer care executive
Ray Travels
09.2020 - 05.2021
Sr. Sales executive
Fareportal
07.2019 - 09.2020
Sr. Customer service executive
Amex
10.2018 - 06.2019
Customer Service and Quality Analyst Operations
IEnergizer
02.2015 - 09.2018
B.A - Psychology
IGNOU
12th -
CBSE Board
10th -
CBSE Board
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