Nazim Hussain
New Delhi
Summary
- Driven fraud analyst proudly offering several years' experience in project management, data analysis, and fraudulent pattern identification. A determined professional known for reviewing and identifying suspicious activity. Offering a relentless commitment to finding solutions to problems.
- To contribute successfully towards the achievement of organizational objectives and ensure Continuous ascend on the path of growth on a sustainable basis for the organization, where I serve.
Overview
3
3
years of professional experience
Work History
Sr. Customer Care Executive
Teleperformance
New Delhi
08.2023 - 01.2024
- Gathered evidence for dispute resolution, including transaction records, customer correspondence, and other relevant documents.
- Resolved escalated customer complaints within established time frames.
- Ensured compliance with company policies, regulations, and industry standards.
- Identified trends in chargebacks through data analysis and reporting.
Chargeback Analyst
IQor India Services Pvt. Ltd
07.2021 - 04.2023
- Pulling the data from the Bank site (Chase Paymentech, Digital River and Word line, PayPal)
- Processing the chargebacks on behalf of Expedia over the fraud transaction, as provided by the bank.
- Working over the transaction for VISA, MASTERCARD, JCB, DISCOVER, AMEX, and PayPal.
- Preparing the Re-presentment packets on behalf of Google (Google Adwords, Google Play and Google for work)
- Reply to emails from seniors, clients, and customers on a daily basis through Ms. Outlook.
Certified Internet Consultant
Just Dial
01.2021 - 07.2021
- Working on the task provided by the sales team.
- Entering the information of the supplier or the retailers on the portal.
- Managing the workflow data and making calls on behalf of Just Dial.
Skills
- Dispute Resolution
- Data Analysis
- Escalation management
- Transaction review
- Payment Processing
- Complaint Handling
- Customer Support
- Documentation Review
- Database Research
- Documentation And Reporting
- Quality Assurance
Professional Experiences
- Work experience in Chargeback, Accounting, Auditing, Taxation and Accounts Receivable (Cash Application).
- Well worse in handling the Chargeback and Re-presentment for Google and Expedia, for VISA, MASTERCARD, JCB, DISCOVER, AMEX and PayPal
- Knowledge of Databases, efficient in EXCEL
- Rich hands in implementing process improvements and quality initiatives for desired performance levels and resolving performance bottlenecks.
Educational & Professional Development
- Completed Graduation in Commerce stream (B.Com) from M.J.P Rohilkhand University
- Intermediate from U.P. Board
- High School from U.P.Board
Additional Courses
- Basic course in computer application
- Diploma in Tally (5.4, 7.2 & 9.0)
Languages
Hindi
First Language
English
Upper Intermediate (B2)
B2
Personal Information
- Father's Name: Mukhtar Ahmad
- Date of Birth: 05 July 1995
- Marital Status: Single
Disclaimer
I hereby declare that the above mentioned information is correct to the best of my knowledge.
Timeline
Sr. Customer Care Executive
Teleperformance
08.2023 - 01.2024
Chargeback Analyst
IQor India Services Pvt. Ltd
07.2021 - 04.2023
Certified Internet Consultant
Just Dial
01.2021 - 07.2021
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