Archita Singh
Customer Care Executive
Jamshedpur
Summary
Dynamic customer service professional with experience at Jharkhand State Cooperative Bank Ltd, adept at resolving complaints and enhancing customer loyalty. Skilled in dispute resolution and active listening, I effectively managed high-pressure situations, ensuring customer satisfaction and fostering team collaboration to improve service delivery. Proficient in Microsoft Excel for efficient paperwork processing.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Care Executive
Jharkhand State Cooperative Bank Ltd
04.2025 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
HR Intern
Bani Enterprises
11.2023 - 12.2023
- Assisted in the recruitment process by screening CVs, arranging interviews, and communicating with candidates.
- Offered assistance throughout the recruitment processes.
- Worked well under pressure to deliver positive, professional HR support.
- Communicated clearly and professionally with staff and customers.
Education
BBA - Human Resources
The Graduate School College For Women
Jamshedpur, India 04.2001 -
Class 12th -
J.H Tarapore School
Jamshedpur, India 04.2001 -
Class 10th -
J.H Tarapore
Jamshedpur, India 04.2001 -
Skills
Customer service
Problem-solving
Active listening
Product knowledge
Microsoft Excel
Paperwork processing
Dispute resolution
Complaint handling
Certification
Pre Licensing Training - Life(IC38) Bajaj Allianz Life Insurance Co. Ltd
Timeline
Customer Care Executive
Jharkhand State Cooperative Bank Ltd
04.2025 - Current
Pre Licensing Training - Life(IC38) Bajaj Allianz Life Insurance Co. Ltd
11-2024
HR Intern
Bani Enterprises
11.2023 - 12.2023
BBA - Human Resources
The Graduate School College For Women
04.2001 -
Class 12th -
J.H Tarapore School
04.2001 -
Class 10th -
J.H Tarapore
04.2001 -