Suresh G
Chennai
Summary
Assistant Tech Project Manager with 13+ years of experience in the Health Insurance domain. Proven track record at Star Health and Allied Insurance of rising from Claims Operations to IT Leadership. Expert in managing campaign for WhatsApp and email, including Salesforce Migrations, legacy system modernizations (Premia to BANCS/Galaxy), and CRM implementations. Combines strategic project management with hands-on technical expertise in SQL, API Testing, and Dialer Administration. Adept at bridging the gap between business strategy and technical execution to drive revenue growth and operational efficiency.
Overview
1
1
year of professional experience
Work History
Asst Tech Project Manager (IT)
STAR HEALTH AND ALLIED INSURANCE CO. LTD
04.2025 - Current
- Currently leading the strategic migration of Support, Service, and Support operations to Zoho CRM.
- Overseeing data mapping using SQL, workflow transition, and system configuration to ensure scalability.
- Spearheading the delivery of critical IT projects, ensuring alignment with organizational goals and regulatory requirements.
- Acting as the primary bridge between Business Heads and Technical Teams to translate complex business needs into scalable IT solutions.
- Implemented robust governance frameworks and standardized documentation practices to enhance cross-departmental transparency, risk management, and project traceability across technology initiatives.
- Managed the end-to-end Dialer operations across four critical business units: Telesales, Renewals, Customer Support, and Grievance Redressal.
- Configured campaigns and optimized dialing strategies to improve connectivity.
- Ensured seamless data flow between the Dialer and CRM via API integrations (tested using Postman).
- Led the continuous improvement of the Zoho CRM ecosystem, implementing automation rules that reduced manual effort for the sales and support teams.
- Managed a cross-functional team of Business Analysts and Developers, conducting sprint planning and overseeing release management.
- Instituted robust user access controls and permission hierarchies within the Zoho CRM environment, ensuring data security and compliance with organizational policies across multiple business units.
- Successfully managed the initial go-live of Zoho CRM (2019).
- Served as the primary Zoho Administrator, handling user management, workflow automation, and customization.
- Played a pivotal role in the migration of the Claims System from the legacy Premia platform to the in-house Galaxy Application, improving processing speed and data ownership.
- Managed the high-stakes migration of the Policy Management System from Premia to TCS BANCS, ensuring data integrity and seamless business continuity.
- Expanded responsibilities to manage the Testing Team and Support Team, overseeing User Acceptance Testing (UAT) and post-production support.
Education
Bachelor of Engineering (B.E.) - Electronics and Communication Engineering
Mount Zion College of Engineering And Technology
Pudukkottai, India05-2008
Skills
SQL (Querying/Data Validation), Microsoft Excel (Advanced Formulas, Pivot Tables, Dashboards)
Postman (API Testing & Validation), Third-party API Integrations (Dialers/Portals)
Timeline
Asst Tech Project Manager (IT)
STAR HEALTH AND ALLIED INSURANCE CO. LTD
04.2025 - Current
Bachelor of Engineering (B.E.) - Electronics and Communication Engineering
Mount Zion College of Engineering And Technology