Work for a Oil and gas industries
SURESH KATTA
Senior System Administrator
Bangalore
Summary
Accomplished Senior Unix System Service Delivery Specialist with over 9 years of experience in leading IT service delivery, system administration, and cloud-based solutions. Proven expertise in managing complex Unix and Linux systems for high-profile international clients across banking, healthcare, and education sectors. Highly skilled in optimizing service delivery, reducing operational costs, and improving system performance. Throughout my career, I have saved significant time and cost by efficiently utilizing resources, resulting in reduced project costs and improved billing structures in various client scenarios. Adept at leading teams, implementing Agile methodologies, and building strong client relationships. A continuous learner passionate about driving results and improving both technical and business processes.
Overview
10
10
years of professional experience
5
5
years of post-secondary education
4
4
Certifications
Work History
Senior Unix System Service Delivery Specialist
Cognizant Technology Solutions
Bangalore
09.2022 - Current
- Lead Unix and Linux system administration for a high-profile U.S
- Client, ensuring uptime, performance, and security of mission-critical systems
- Managed system configurations, patching, and troubleshooting for both Unix and Linux environments, ensuring the reliability and availability of services
- Implemented proactive monitoring, system performance tuning, and log management to optimize infrastructure and reduce downtime
- Managed service delivery initiatives, ensuring alignment with client needs and project timelines while improving operational workflows
- Managed approximately 30 incoming calls, emails and faxes per day from customers
- Successfully reduced project costs and improved billing structures by optimizing resource allocation and enhancing service delivery processes
- Mentored junior team members, fostering a collaborative environment to enhance service delivery and technical capabilities
- Utilized Agile methodologies to drive continuous improvement in client projects and meet KPIs
Service Delivery Specialist
HCL Technologies
Bangalore
09.2021 - 08.2022
- Delivered high-quality service support, ensuring system optimization and effective troubleshooting for international clients
- Administered both Unix and Linux systems, optimizing performance through system tuning, user management, and security configuration
- Worked on system backups, recovery processes, and disaster recovery planning to ensure business continuity
- Managed service delivery processes, achieving operational excellence and delivering results in line with client expectations
- Managed approximately 25 incoming calls, emails and faxes per day from customers
- Demonstrated resource optimization skills, which contributed to reducing project overheads and saving costs for clients
Service Delivery Specialist
Accolite Digital India Pvt. Ltd.
Bangalore
11.2020 - 08.2021
- Delivered end-to-end service management, ensuring seamless operation and system performance
- Led technical troubleshooting and optimized system performance, resulting in significant time and cost savings
- Managed approximately 30 incoming calls, emails and faxes per day from customers
Service Delivery Specialist
IBM
Bangalore
01.2019 - 01.2020
- Managed Unix systems for high-profile clients, focusing on improving system reliability and performance
- Implemented resource optimization strategies that reduced overall project costs without compromising service quality
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
Team Lead – UNIX System Administrator
Wipro Technologies
Bangalore
01.2016 - 01.2019
- Led a team of Unix administrators for Lloyds Bank (U.S.), ensuring systems were optimized and downtime was minimized
- Enhanced service delivery by improving system configurations and ensuring better utilization of resources
- Managed to attend 5 Zoom meetings and use to receive many calls to communicate and collaborate with customers.
System Administrator
IBM
Bangalore
01.2015 - 01.2016
- Supported system administration for various clients, ensuring performance optimization and troubleshooting of critical issues
- Managed approximately 15 incoming calls, emails and faxes per day from customers.
Education
MBA - Finance & Marketing
DR AER MBA College
Tirupati, India 06.2012 - 06.2014
B.Com - Computer Science
Sri Sai Degree College
Tirupati, India 06.2009 - 06.2012
Skills
- Unix/Linux Systems Administration
- AWS Certified Solutions Architect – Associate
- Cloud Computing (AWS)
- Service Delivery Management
- Project Management (Agile, Waterfall)
- Incident Management
- Networking Concepts
- Leadership & Team Management
- Client Relationship Management
- Adaptability & Learning Agility
- Conflict Resolution & Diplomacy
- Collaboration & Teamwork
- Stress Management & Resilience
Multitasking
Certification
AWS Certified Solutions Architect – Associate
Awards
- Best Employee of the Month (Multiple Instances)
- Best Employee of the Year (Multiple Instances)
- Various Internal Company Awards for Outstanding Performance
Keyskillsandcertifications
Unix/Linux Systems Administration, AWS Certified Solutions Architect – Associate, Cloud Computing (AWS), Service Delivery Management, Project Management (Agile, Waterfall), System Monitoring, Incident Management & Troubleshooting, ITIL Process (Incident, Change, Problem Management), Networking Concepts & Scripting (Shell, Python), Leadership & Team Management, Problem Solving & Analytical Thinking, Client Relationship Management, Effective Communication & Negotiation, Time Management & Multi-tasking, Adaptability & Learning Agility, Conflict Resolution & Diplomacy, Collaboration & Teamwork, Stress Management & Resilience, Decision Making & Accountability
Interests
Hobby
I simply admire playing chess.
More about me
- Social Responsibility: Actively involved in community outreach programs and volunteering initiatives, with a focus on [mention specific causes, e.g., education, environmental sustainability, etc.], contributing to positive social change.
- Passion for Continuous Learning: Driven by a strong passion for personal and professional growth, consistently pursuing new knowledge in both technology and business to stay at the forefront of industry trends.
Timeline
Senior Unix System Service Delivery Specialist
Cognizant Technology Solutions
09.2022 - Current
Service Delivery Specialist
HCL Technologies
09.2021 - 08.2022
Service Delivery Specialist
Accolite Digital India Pvt. Ltd.
11.2020 - 08.2021
Service Delivery Specialist
IBM
01.2019 - 01.2020
Team Lead – UNIX System Administrator
Wipro Technologies
01.2016 - 01.2019
System Administrator
IBM
01.2015 - 01.2016
MBA - Finance & Marketing
DR AER MBA College
06.2012 - 06.2014
B.Com - Computer Science
Sri Sai Degree College
06.2009 - 06.2012
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