Suresh Kotipalli

Dynamic App/Cloud Support Senior Analyst with extensive experience at Accenture, skilled in AS/400, SQL/400, and PL/SQL programming. Proven ability to enhance system performance and deliver innovative solutions. Adept at collaborating with cross-functional teams, driving project success, and leveraging technical expertise to exceed client expectations.

Description:

AXA XL is a global insurance company.Here its supporting WINS and GENIUS systems. Genius is the core processing system for AXA XL Insurance across the UK. It providing all the core services to the customer.

Responsibilities:

· Handling all the major activities like PTF, Save & Restore requests, FTP request

· Handling P1 calls and troubleshooting the cause, raising a case with IBM if required

· Managing all the BAU activities

· Working with the BRMS Tool

· Working on ticketing tool Ticketing Tool(Service Now & Silva)

· Resolving issue by connecting/ taking remote session on User request

Description:

Axa-tech is one of the Insurance industry’s leading content providers.POLICY/400 is a modern, proven, integrated general insurance administration system that provides the functionality to define and issue personal lines and commercial lines of general insurance products.

POLICY/400 provides the essential capabilities to providing quality service for general insurance in today's financial services market.

· Working on 24x7 matrix support, as part of a team.

· Working on Life Asia & Group Asia Application of AS400 basically use by most of insurance company.

· Handling user management of Production, DR, Replication, MIS and Development server.

· Monitoring System status, Disk Utilization Configuration status of all server.

· Performing BOD & EOD Activity assign by company.

· Performing submission of created batch job according to company in Life Asia application as schedule activity.

· Taking Daily, Weekly and Monthly Backup of Production through BRMS, MIS, DR, Test development, AS/400 servers.

· Performing Daily library, Entire system Backup and Audit journal backup on weekly basis.

· Assigning access right of Life Asia Application to user.

· Performing Restoration of objects in library of all server as per user requirement

· Maintaining Ticketing portal by closing request and incident raise by user

Performing user id creation workstation id creation, assigning workstation id to user adding user in company with user group.

Description:

· Preparing reports for some customers on day to day activities

· Maintaining daily checklist sheets used in Audit purpose.

· System Health checkup (WRKPRB, WRKDSKSTS, WRKSYSACT, WRKSYSSTS etc.).

· Manually submitting some jobs on daily basis

· Monitoring all the subsystems, Batch jobs, Interactive jobs, output and job queues.

· Taking daily health check list in Production and NON- Production server.

· Creating and closing tickets for particular jobs

· Escalating to the customers if the jobs were not properly submitted on time

POLICY/400 is a modern, proven, integrated general insurance administration system that provides the functionality to define and issue personal lines and commercial lines of general insurance products.

The types of products that can be defined within POLICY/400 include motor, household, income, travel and health policy for corporate employees. POLICY/400 provides the essential capabilities to providing quality service for general insurance in today's financial services market.

Responsible for providing support in L2/L3 level depending on the priority of the issue

o Updating data in the physical files by SQL (e.g. If any user entered wrong data into files).

o Creating queries and output files from existing physical file.

1. AS/400 System performance maintaining:

· Checking system CPU%.

· Monitoring any interactive jobs or batch jobs are running in loop.

· Checking system ASP%.

· Checking any user using more CPU%.

2. AS/400 Support

· Solving errors (for example: if any policy locked by another user, we will unlock that policy based on other user request

· Data extraction from I-series.

· Deleting unwanted spool files from the system.

· Sending message to workstation files.

· To closely monitor the daily batch job over the shift

· Changing the job priority.

· Changing the job queue from one job queue to another job queue.

· Checking display job log.

· Member Upload.