Suresh Kumar
Operations Manager
Summary
Experienced manager with 13 years of experience utilizing exceptional planning and problem-solving abilities to enhance business plans and day-to-day activities. Results-driven and resilient professional skilled in team development, process improvement, and increasing productivity. Solid understanding of industry trends, excellent communication skills, and talent for identifying areas in need of improvement and implementing strategic changes.
Overview
2025
2025
years of professional experience
16
16
years of post-secondary education
3
3
Certifications
Work History
Operations Manager
UST
9 2021 - Current
- Streamlined the claims operations process by identifying the different types of claims by reducing overall time spent on processing one claim from 50 to 30 minutes per claim
- Reduced payment discrepancies with thorough invoice review, analysis, and reconciliation efforts.
- Streamlined invoice processing for improved efficiency and reduced processing time.
- Created financial dashboards to provide insights into key performance indicators.
- Connect with the 3 leads reporting to me at regular intervals to understand any challenges/roadblocks and fix them
- Fostered a positive work environment by promoting open communication, collaboration, and professional growth opportunities for team members.
- Evaluated existing software solutions to identify areas for improvement, leading to the selection of a more efficient accounts payable system that streamlined operations further.
Tax Senior - Assistant Manager
Deloitte USI
01.2013 - 08.2021
- Tax Compliance Lead for 4 large Switzerland and 3 France clients
- Lead the on-boarding of multiple clients under the RDM (Regional Delivery Model) for Global Network Management across member firms and NWE countries.
- Lead a team of 8 members to onboard the Global Satisfaction Survey across all the EMEA client accounts.
- Worked directly with global leads across multiple geographies to gather tax filing requirements.
- Determine budgeted hours for each project and ensure proper resource allocation is done to meet deadlines and deliverables.
- Worked with senior management to develop standardized global billing process and implemented it across the UK clients.
- Implemented cost-saving measures that contributed to improved profitability without sacrificing quality or service levels.
- Supported senior management by providing data-driven insights for strategic decision-making processes.
- Delivered various process specific trainings to new hires and senior consultants.
- Onsite to UK and role : I was given the opportunity to train the UK-Reading team on the compliance process set up and presented the revised automated satisfaction survey process to the GMO practitioners in London
- Worked with the macro developer to automate the satisfaction process on all clients and reduced significant time in processing them.
- I have pioneered the Global network and satisfaction survey process and have been instrumental in delivering this on our European clients under the Regional Delivery Model (RDM).
Process Executive
Cognizant Technology Solutions
10.2011 - 01.2013
- Client Services Executive supporting ATT telecom business
- Use Smart chat tool to provide resolution by managing a high volume of tickets, ensuring timely resolution and customer satisfaction
Education
MBA -
Osmania University
Hyderabad, India 04.2001 - 01.2017
Skills
Financial Acumen
Agile/Scrum Methodology
Transformation
Strategic planning & Execution
Service Delivery
Business Development
Analytical Thinking
Certification
Project Management Professional (PMP), PMI, 09/22
Timeline
Tax Senior - Assistant Manager
Deloitte USI
01.2013 - 08.2021
Process Executive
Cognizant Technology Solutions
10.2011 - 01.2013
MBA -
Osmania University
04.2001 - 01.2017
Project Management Professional (PMP), PMI, 09/22
Certified Scrum Master, IGC, 05/22
Lean Six Sigma Green Belt, FGnC Consulting, 07/20
Operations Manager
UST
9 2021 - Current
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