Suresh N
Bengaluru
Summary
Dynamic professional with a proven track record at Josts Engineering Company, excelling in troubleshooting and problem resolution. Adept at fostering collaboration and driving process improvements, I leverage strong interpersonal skills to enhance team performance and customer satisfaction. Committed to delivering innovative solutions under pressure while maintaining high-quality standards.
Overview
18
18
years of professional experience
Work History
Assistant Manager
Josts Engineering Company limited
Bangalore
08.2024 - Current
- Communicated regularly with customers to gain insights into their needs.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Maintained up-to-date knowledge of company products and services.
Team Leader
iOPEX Technologies
Bangalore
10.2023 - 05.2025
- Collaborated with other departments to ensure alignment of goals across teams.
- Developed strategies for problem solving and conflict resolution among team members.
- Analyzed data from various sources to identify areas of improvement in the department's operations.
- Created training materials and conducted group trainings on new processes or procedures.
- Conducted regular performance reviews to assess individual team member progress.
- Established clear expectations for employees, providing guidance when needed.
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Held weekly staff meetings to review project updates, discuss issues, and brainstorm solutions.
- Maintained a positive work environment that promoted collaboration between team members.
- Participated in regular meetings with senior leadership to provide updates on team progress.
Quality Analyst
Concentrix Services Private Limited
Bangalore
05.2010 - 10.2023
- ONEPLUS Client
- Apple Client
- Transaction monitoring
- Calibration
- Audit The Auditor
- Coach the Coach
- VOC
- Conducted root cause analysis to investigate the source of problems in production process.
- Trained personnel on proper use of tools, equipment, materials, and software used for quality assurance purposes.
- Assisted in the development of Quality Assurance procedures and protocols.
- Ensured compliance with company standards, regulations and procedures related to quality control.
- Evaluated performance metrics from existing processes to recommend improvements in product quality.
- Collaborated with cross-functional teams to develop and implement process improvements.
- Maintained quality assurance procedure documentation.
Technical Support Advisor
Aditya Birla Minacs
09.2007 - 03.2009
- Intel Process
- Troubleshoot on Intel based Mother Boards and Processors
- Troubleshoot windows Operating System.
Senior Advisor
Origin Call Centre, West
01.2007 - 08.2007
- Outbound Process ( Australia )
- Holiday Package - Trend
Education
MCSE and CCNA ( IIHT -
Bachelor of Science - PUC - PCME
St Josephs’ Pre-university College
BengaluruBBA - Marketing Management
Manipal University
JaipurSkills
- P>Troubleshooting and problem resolution
- P>Creative and innovative
- P>Extremely quick learner
- P>Efficient under pressure
- P>Flexible and Adaptable
- P>Interpersonal strengths
Languages
- English
- Kannada
- Hindi
Personal Information
Title: Quality Analyst , Lead & Trainer .
Timeline
Assistant Manager
Josts Engineering Company limited
08.2024 - Current
Team Leader
iOPEX Technologies
10.2023 - 05.2025
Quality Analyst
Concentrix Services Private Limited
05.2010 - 10.2023
Technical Support Advisor
Aditya Birla Minacs
09.2007 - 03.2009
Senior Advisor
Origin Call Centre, West
01.2007 - 08.2007
MCSE and CCNA ( IIHT -
Bachelor of Science - PUC - PCME
St Josephs’ Pre-university College
BBA - Marketing Management
Manipal University
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