Summary
Overview
Work History
Education
Skills
Certification
Disclaimer
Projects
Languages
Timeline
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Suresh Nikitha Rani

Suresh Nikitha Rani

Hyderabad

Summary

Experienced and strategic professional with over 7 years of expertise in optimizing business performance through process innovation and strategic planning. Proven track record of consistently delivering exceptional outcomes, cultivating high-performing teams, and successfully navigating complex challenges. Extensive knowledge in project management, operations management, process excellence, and automation. Demonstrated success in streamlining operations, reducing costs, and enhancing customer satisfaction.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Project Lead (AI/ML based projects)

Teleperformance
12.2021 - Current
  • Managed project requests from clients as the primary point of contact, ensuring clear understanding of task requirements and effectively delegating tasks to the appropriate team across global location
  • Monitored projects from inception to delivery, meeting client expectations; planning the resources for the projects based on priority to support the projects cross functionally
  • Identified and addressed training needs to enhance the skill set of raters, aligning with the specific types of tasks received
  • Develop training programs to improve the overall quality of labeling
  • Excellent planning and organizational skills result in the optimum functioning of the department and the consistent achievement of customer service standards.

POD Lead (Ios based mapping projects)

Teleperformance
11.2019 - 10.2020
  • The Project deals with researching, updating, and verifying Apple Maps data
  • Collaborated with team lead on project planning.
  • Provided team training and mentoring on various workflows.
  • Developed and implemented policy documents to maintain team quality and ensure compliance with product updates.
  • Developed data analysis reports to track team knowledge levels and identify training opportunities.
  • Conducted quality checks and identified process challenges to inform clients and drive improvements.
  • Provided real-time feedback and coaching to the team

Senior Process Executive (Political Classification & E-Commerce Project)

Cognizant
05.2018 - 08.2019
  • The Project deals with Segregating the customer feedback into their respective buckets by trying to differentiate between political and social issues
  • Ensuring to reach the SLA in-terms of quality and productivity on daily basis.

Analyst & Senior Analyst IT (Escalation Engineering - Google)

Teleperformance
01.2015 - 11.2017
  • Analyze user feedback to identify trends, prioritize issues, and improve product quality.
  • Monitored and escalated recurring issues to ensure timely resolution and product improvement
  • Contributed to tool automation by maintaining high quality standards.
  • Proactively identified and addressed new product issues by staying updated on product launches.
  • Consistently met daily quality and service level agreement (SLA) requirements.

Education

B.TECH -

Geethanjali College of Engineering and Technology
04.2014

INTERMEDIATE - undefined

Sri Chaitanya College
03.2010

SSC - undefined

St.Ann's High School
04.2008

Skills

  • Resource Allocation
  • Client Communications
  • Requirements Gathering
  • Project Planning
  • Quality Control
  • Project Coordination
  • Mentoring
  • Employee Coaching

Certification

  • Presented a paper in various colleges during fest.
  • Organized an event during 'VIBGYOR' in G.C.E.T.
  • Participated in a 2 day course for AppFest 2013 Training Programme conducted by Microsoft Hyderabad.

Disclaimer

I hereby declare that the above mentioned information is correct up to my knowledge and I bear the responsibility for the correctness of the above mentioned particulars. SURESH NIKITHA RANI

Projects

Fully Anonymous Profile Matching In Mobile Social Networks, Mobile social networks (MSNs) and introduce a family of novel profile matching protocols. - In this paper, we study user profile matching with privacy-preservation, 3

Languages

English
Hindi
Telugu

Timeline

Project Lead (AI/ML based projects)

Teleperformance
12.2021 - Current

POD Lead (Ios based mapping projects)

Teleperformance
11.2019 - 10.2020

Senior Process Executive (Political Classification & E-Commerce Project)

Cognizant
05.2018 - 08.2019

Analyst & Senior Analyst IT (Escalation Engineering - Google)

Teleperformance
01.2015 - 11.2017

INTERMEDIATE - undefined

Sri Chaitanya College

SSC - undefined

St.Ann's High School

B.TECH -

Geethanjali College of Engineering and Technology

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