Suresh Polavarapu
Assistant Manager - Ops
Visakhapatnam,AP
Summary
Dynamic operations professional with a proven track record at WNS Global Services, excelling in employee supervision and operational efficiency. Recognized for enhancing team productivity and implementing process improvements that significantly reduced costs. Strong communicator and collaborator, committed to fostering teamwork and achieving organizational goals through strategic planning and performance analysis.
Overview
9
9
years of professional experience
1
1
Certification
3
3
Languages
Work History
Assistant Manager of Operations
WNS Global Services
02.2021 - Current
- Managed daily operations, delegating tasks appropriately to ensure smooth functioning of the facility.
- Coordinated with other departments to improve overall company efficiency and effectiveness.
- Coordinated with General Manager in different operational issues and promotional activities.
- Boosted customer satisfaction by addressing inquiries promptly and resolving issues effectively.
- Maintained accurate records of all transactions within the department to facilitate transparent reporting systems.
- Conducted regular staff meetings to foster open communication, teamwork, and feedback exchange among team members.
- Evaluated employee performance regularly, offering constructive feedback while recognizing outstanding achievements as appropriate.
- Contributed to long-term strategic planning, helping shape organizational goals and objectives through thorough analysis of past performance data.
Associate-Customer Support
Tech Mahindra
06.2020 - 11.2020
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
Associate
WNS Global Services
03.2017 - 09.2019
- Enhanced team productivity by streamlining communication and implementing efficient project management tools.
- Optimized departmental processes with the implementation of innovative strategies, resulting in improved efficiency and reduced costs.
- Analyzed customer data to identify trends and anticipate customer needs.
Education
Bachelor of Commerce -
Dr V S Krishna Degree College
Visakhapatnam, India 05.2001 -
CEC - Commerce
Govt Junior College
Vizianagaram, India 05.2001 -
SSC -
ZPH School
Srikakulam, India 05.2001 -
Skills
Employee supervision
Certification
Certified [Six Sigma - Yellow Belt], [Sparen and Gewinn]
Timeline
Certified [Six Sigma - Yellow Belt], [Sparen and Gewinn]
10-2025
Assistant Manager of Operations
WNS Global Services
02.2021 - Current
Associate-Customer Support
Tech Mahindra
06.2020 - 11.2020
Associate
WNS Global Services
03.2017 - 09.2019
Bachelor of Commerce -
Dr V S Krishna Degree College
05.2001 -
CEC - Commerce
Govt Junior College
05.2001 -
SSC -
ZPH School
05.2001 -