Suresh Rangarajan
Chennai
Summary
Results-oriented leader with a strong track record in managing debit and credit card operations, including team leadership and training. Proven ability to develop and implement successful training initiatives, leading to increased productivity and improved customer service.
Overview
22
22
years of professional experience
Work History
Lead in Fraud and Claims Operations
Wells Fargo India Pvt Ltd
Chennai, Tamil Nadu
09.2018 - 05.2025
- Conducted end – to – end training and on boarding for offshore team members within the Unit and Sub-CSBB Unit, ensuring smooth knowledge transfer and process alignment.
- Delivered training 100+ team members at the CHN site on first-level chargeback (fraud processes), strengthening process expertise and operational efficiency.
- Designed and maintained Excel-based reports (daily, weekly and monthly) to track and present team performance metrics.
- Managed quality metrics by reviewing work outputs and providing written and verbal feedback, improving process quality and ensuring adherence to SLAs.
- Partnered with upper management to recommend and implement process improvements, enhancing business risk controls and increasing operational efficiency.
- Conducted detailed analysis of customer transactions, identifying unusual patterns and preventing potential fraud/money laundering cases worth $2M+ annually.
Team Leader
Tata Consultancy Services
Chennai, Tamil Nadu
10.2007 - 09.2018
- Led and managed a 20-member team, improving operational efficiency and achieving a 15% increase in productivity while consistently meeting volume and performance targets.
- Coordinated with onshore and offshore stakeholders to achieve 95% adherence to key performance indicators (KPIs) across multiple projects.
- Designed and implemented a Spot Award Program that increased team engagement and reduced attrition by 10% year-over-year.
- Promoted from Associate to Team Leader in 2010 for outstanding performance, leadership and process knowledge.
- Prepared risk-based assessments of new and existing clients, ensuring 100% compliance with KYC and AML regulations.
- Delivered AML training sessions and compliance updates, up skilling over 100 team members on regulatory changes and investigative procedures.
Chargeback Associate
Tata Consultancy Services
Chennai, Tamil Nadu
10.2007 - 03.2010
- Worked as Associate at TCS – Credit Card disputes resolution team, specializing in Chargeback and monetary settlement processing from Oct '07 to Mar '10.
- Contributed towards the incorrect chargeback, auditing the cases and providing inputs to the chargeback team.
Team Leader
Pelican Wealth Managers Private Limited
Chennai, Tamil Nadu
01.2003 - 10.2007
- Managed the Team of 10 Team Members to ensure drive efficient volumes.
- Handling the portfolios of Wealth Management Clients.
- Portfolio Tracking.
- Capital Gain Statement.
- Inputs of Investment Status in Software.
Education
B.A. - Corporate Secretaryship
Guru Nanak College
Chennai, TN, India01-2000
Higher Secondary Education - Account
Ahobila Math Oriental Higher Sec. School
Chennai, TN, IndiaSkills
- Cards Operations
- Chargeback
- Fraud Risk Management
- Process enhancement
- People Management
- Training and Development
- VBA Developer
- Data Analysis and Dashboard Associate - Power BI
- Data Analytics and BI Developer - MS SQL & Power BI
- MIS Reporting & Business Process Specialist - MS Excel
- MS Excel Associate
Accomplishments
- Reporting and Re-evaluation of fee errors
- Identification and implementation of fraud transaction alerts
Timeline
Lead in Fraud and Claims Operations
Wells Fargo India Pvt Ltd
09.2018 - 05.2025
Team Leader
Tata Consultancy Services
10.2007 - 09.2018
Chargeback Associate
Tata Consultancy Services
10.2007 - 03.2010
Team Leader
Pelican Wealth Managers Private Limited
01.2003 - 10.2007
B.A. - Corporate Secretaryship
Guru Nanak College
Higher Secondary Education - Account
Ahobila Math Oriental Higher Sec. School