Summary
Overview
Work History
Education
Skills
Accomplishments
Training
Languages
Hobbies and Interests
Personal Information
Certification
Timeline
Generic
Suresh Sahoo

Suresh Sahoo

Bhubaneshwar

Summary

Dynamic service engineer with extensive experience at SVP Mining Technologies, excelling in warranty management and technical support. Proven track record in streamlining processes, enhancing customer satisfaction, and delivering effective training. Skilled in hydraulic systems troubleshooting and fostering strong client relationships through exceptional communication and problem-solving abilities.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Tech Support Warranty

SVP Mining Technologies Pvt Ltd
01.2019 - Current
  • Developing dealer warranty procedures, maintaining the database, tracking warranty dollars, and making monthly reports, and maintaining comprehensive records of warranty claims, ensuring accuracy, and facilitating analysis.
  • Receive, evaluate, and process warranty claims in a timely manner, as work orders are completed and closed.
  • Investigate and query unsettled claims, and follow up on the payment of outstanding claims with the manufacturer.
  • Reconciling credit statements as received from the manufacturer and entering them into accounting.
  • Parts planning and special tools requirements for major job execution (major component replacements such as engine, transmission, axle, etc.).
  • Maintaining the related file and managing the return or scrap of failed parts with MI approval from the OEM.
  • Responsible for team competency development, technical product failure reports, claim handling, online reports, and new DMS.
  • Streamlined warranty claim procedures, resulting in faster resolution times, and improved customer experience.
  • Served as the primary point of contact for customers regarding all aspects of their warranties, fostering strong relationships built on trust and responsiveness.
  • Ensure all work done under my guidance followed by all safety rules.

Sr. Service Engineer

SVP Mining Technologies Pvt Ltd
11.2016 - 08.2019
  • Work in Volvo Excavator (EC210B, EC140B, EC290B, EC480D, EC480DL & EC750D)
  • Work in Engine section for trouble shooting Fuel System, Oil system, Coolant system & Air system Field in the defined target time.
  • Work in Hydraulic and Electrical section for trouble shooting with help of circuit diagram and overhauling the components at field
  • Reporting to the service manager for a major complaint about the machine.
  • Receive, sort and distribute all correspondence and service information for the department.
  • Established strong relationships with clients by providing exceptional service, leading to repeat business and referrals.
  • Achieved customer satisfaction with timely resolution of technical issues and clear communication.
  • Implemented preventative maintenance programs, reducing system failures and extending equipment life.
  • Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.

Service Engineer

Navin Infrasolutions Pvt Ltd
12.2011 - 03.2014
  • Perform service works on existing equipment, as well as installation and commissioning activities on new equipments
  • Provide site technical support to customers, assisting in trouble shooting product problems in the field
  • Perform overhaul and repair of hydraulic components and systems as assigned by the supervisor
  • Instructing customers in product usage by conducting training for operation and maintenance personnel
  • Prepare PFR; which cases machine parts failure and analysis
  • Worked in engine overhauling, Engine installation, overheating, other component failure analysis with all type of troubleshooting.
  • Conducted detailed failure analysis reports for critical incidents, contributing towards continuous improvement initiatives within the organization.
  • Engaged in first-level support for customers requiring routine support and troubleshooting.

Education

Bachelor Of Degree - Electrical Engineering

Central India Institute of Management Studies
Nagpur
12.2021

Diploma - Electrical Engineering

MIMTS
Nuapada, Odisha
04.2016

Govt. I.T.I -

Govt. I.T.I
Bhawanipatna, Odisha
02.2011

Senior Secondary Exam 12th -

Council of Higher Secondary Education
Bhubaneswar, Odisha
03.2008

Regional High school -

Board of Secondary Education
Damasahi
03.2006

Skills

  • Technical support and service management
  • Warranty management
  • Parts management
  • Call monitoring and escalation handling
  • Hydraulic systems expertise
  • Troubleshooting and special tools
  • Technical training
  • Communication and interpersonal skills
  • Problem solving and decision making
  • Team leadership
  • Observational skills
  • Creative problem solving
  • Multi-tasking abilities
  • Self-motivation
  • Microsoft Office proficiency
  • Service documentation

Accomplishments

  • Employee of the Month and Year Award, Volvo dealer, 2013
  • Best warranty administration award, Volvo, 2022, India
  • Warranty reviews top score award, Volvo, 2023, India

Training

  • Completed Apprentice Training at PIPE BBSR (Authorized Institute for Volvo CE), Bhubaneswar.
  • Completed Basic Engine, Electrical and Hydraulic In-house Training at Navin infrasolution Pvt. Ltd. (Authorized Dealer for VOLVO Construction Equipment), Indore.
  • Completed D4D~D6E Engine Training at VOLVO CONSTRUCTION EQUIPMENT, BANGALORE.
  • Attended the Techtool (Software tools which is supported at site for troubleshooting) Training at VOLVO CONSTRUCTION EQUIPMENT, BANGALORE.
  • Attended EC120D to EC210D Step 1 and Step 2 Training at VOLVO CONSTRUCTION EQUIPMENT, BANGALORE.
  • Attended V-Care Training (Quick Response and Customer satisfying system via raise TICKET) at VOLVO CONSTRUCTION EQUIPMENT, North Region DEHLI.

Languages

Odia
First Language
English
Upper Intermediate (B2)
B2
Hindi
Advanced (C1)
C1

Hobbies and Interests

  • Playing chess
  • Learning new things

Personal Information

  • Date of Birth: 07/08/90
  • Nationality: Indian
  • Marital Status: Married
  • Religion: Hindu

Certification

  • I love playing chess and learning new things

Timeline

Tech Support Warranty

SVP Mining Technologies Pvt Ltd
01.2019 - Current

Sr. Service Engineer

SVP Mining Technologies Pvt Ltd
11.2016 - 08.2019

Service Engineer

Navin Infrasolutions Pvt Ltd
12.2011 - 03.2014

Bachelor Of Degree - Electrical Engineering

Central India Institute of Management Studies

Diploma - Electrical Engineering

MIMTS

Govt. I.T.I -

Govt. I.T.I

Senior Secondary Exam 12th -

Council of Higher Secondary Education

Regional High school -

Board of Secondary Education

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