Suresh Sharma
EV Operations & Service Leader | Fleet | Charging | Battery
Nagpur
Summary
- Senior mobility and service operations leader with 30+ years of experience across L5 three-wheeler EV service & maintenance, heavy commercial truck operations, electric mobility, transportation, logistics, and energy systems.
- Proven track record in building and scaling multi-city after sales and service networks for high-volume L5 EV fleets, heavy commercial vehicles, and mixed EV/ICE portfolios.
- Deep expertise in vehicle uptime improvement, breakdown reduction, SLA-driven service delivery, and lifecycle cost optimization across last-mile and heavy-duty segments.
- Holder of three patents in battery technology and vehicle systems, with strong hands-on exposure to EV batteries, BMS, charging infrastructure, and service process engineering.
- Demonstrated ability to turn around underperforming operations, institutionalize data-driven decision-making, and implement structured service audits and performance governance.
- Experienced leader in building, mentoring, and scaling high-performing technical, field, and city operations teams across geographically distributed networks.
- Core leadership contributor driving scalable EV mobility and service solutions aligned with business growth, customer experience, and cost discipline across India.
Overview
33
33
years of professional experience
4
4
Languages
Work History
General Manager – 3C Service Operations (L5 Electric Three-Wheelers)
3ev Industries Pvt Ltd
04.2025 - Current
- Led end-to-end service and charging operations for L5 electric three-wheelers across Mumbai, Chennai, Bengaluru, Hyderabad, and Coimbatore, managing a 2,000+ vehicle fleet.
- Owned the 3C vertical (Charge, Care & Conversion) covering battery swapping, plug-in charging, preventive & breakdown maintenance, and ICE-to-EV retrofitting.
- Onboarded and managed large enterprise fleet clients, including Gentari Green Mobility India, securing service & maintenance coverage for 500+ L5 EVs.
- Reduced fleet breakdown rate by 52% (10.3% → 4.9%) by enforcing SOP-driven preventive maintenance, audit-based compliance, and technician KPI realignment.
- Improved first-time-fix rate by 38%, lowering repeat failures through skill-mapped technician deployment, structured escalation protocols, and critical spares positioning at hubs.
- Cut incident resolution TAT by 50% (48 hrs → 24 hrs) by redesigning complaint workflows and enabling real-time technician dispatch and job status tracking.
- Led hybrid charging operations (battery swap + plug-in) with >98.5% uptime, introduced energy and station-health monitoring, and improved swap station utilization by 18% QoQ.
- Executed 200+ ICE-to-EV retrofitting projects for L5 vehicles, delivering standardized builds with 100% regulatory compliance and
- Scaled and governed a 160+ technician service network across five cities using a zonal and regional operating model with clear productivity, SLA, and quality KPIs.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
Country Head – Service Department/ Charging Infra & Battery Tech
Corrit Electric Pvt Ltd
04.2024 - 04.2025
- Established a charging infrastructure partnership with a 6 kWh charger for research and development purposes.
- Initiated collaboration for charging infrastructure development and integration of the Type 7 connector in vehicles, along with API integration with their charging grid.
- Secured advanced batteries designed for 20-minute charging, with evaluations underway.
- Engaged in the development of ultra-fast-charging batteries capable of 15-minute charging.
- Initiated collaboration with Simactricals for wireless charging technology.
- I filed the vehicle chassis design patent application.
- Collaborated with IoT device companies to test their devices over 6,000 kilometers.
- Led discussions with NBFCs and financial institutions for vehicle financing partnerships.
- Established a fully operational workshop for vehicles, ensuring adherence to safety and compliance standards.
- Optimized procurement processes for tools and service lifts, resulting in substantial cost savings.
- Authored comprehensive service manuals, Standard Operating Procedures (SOPs), and a warranty process flowchart.
- Conducted extensive vehicle testing to ensure compliance with safety, performance, and operational standards.
- Delivered training to dealership teams on electric vehicle handling, installation, and battery management.
- 2Wheeler EV manufacturer based in Noida, India.
Country Head Asset Management (Maintenance/Infra/Recovery/GPS)
Zyngo EV Mobility Pvt Ltd
09.2022 - 10.2023
- Managed service operations with clients like Sun Mobility, Kinetic Green Motors, Hero Motors, TVS Group, Euler Motors, and Piaggio Motors.
- Managed 1200+ EVs with smooth operations and maintenance, supported by a team of engineers and technicians.
- Reduced vehicle breakdowns from 34% to 12% within 30 days.
- Created a live tracking dashboard for organizational clarity on vehicle status.
- Expanded vehicle operations in the Gurugram zone, increasing count from 52 to 121 in a month.
- Planned and launched new parking hubs across Delhi NCR.
- The company is a Last-Mile Delivery Service for Amazon, Flipkart, JioMart, BigBasket, Country Delight, Zepto, and Dunzo, among others.
Co-Founder
DTN, Empower, Energynx
01.2010 - 08.2022
- Led research, prototyping, and early-stage development for key patent-backed innovations, including:
- Vehicle Information Retrieval System (Patent No. 2116/MUM/2009)
- Lead-Acid Battery Life Extension Technology (Patent No. 1148/MUM/2010)
- CNT-Based Advanced Battery Design (Patent No. 201821048814)
- Collaborated with vendors, R&D teams, and implementation partners to transition prototypes into pilot-ready solutions, driving proof-of-concept trials for vehicle tracking systems and next-gen energy storage.
- Oversaw end-to-end deployment of pilot projects, ensuring alignment with technical specs, compliance requirements, and performance benchmarks.
Head Operations (East Zone)
Autoplant Systems India Pvt Ltd
03.2021 - 05.2022
- Managed operations for clients like JSPL, JPL, Vedanta.
- Maintained and grew relationships with customers and transporters.
- Managed business of Rs 7 Cr and a team of 85 resources.
- Achieved 2 go-lives and 3 renewals with JSPL.
- Secured new business (RFID based tracking).
- The company is an industrial IoT enabler, offering a full suite of logistics management solutions and products.
Owner
Bombay Kanpur Transport
01.1993 - 01.2020
- Spearheaded end-to-end operations of a regional transport business, ensuring efficient movement of goods across multiple regions (Maharashtra to Chhattisgarh regions)
- Negotiated and managed multi-party, multi-route commercial agreements, optimizing costs and service reliability.
- Oversaw safe loading and unloading of customer goods, maintaining high standards of service quality.
- Diagnosed and resolved critical maintenance issues in heavy and light commercial vehicles, minimizing downtime.
- Effectively managed disputes and crisis situations related to accidents or breakdowns en route.
- Implemented advanced vehicle tracking systems for heavy fleets, enhancing route visibility and driver accountability.
- Monitored daily driver schedules, fleet utilization, and regional route adherence to ensure timely deliveries.
- Directed spare parts inventory, repairs, and preventive maintenance programs for vehicles.
- Managed motor and vehicle insurance policies, claims, and compliance requirements.
- Recruited, trained, and onboarded drivers across operational regions, ensuring high workforce reliability.
- Proactively identified and resolved lead-acid battery issues in heavy vehicles, reducing operational disruptions.
- Built and maintained strong professional relationships with transporters, agents, and RTO authorities.
- Maintained robust documentation systems for goods movement, compliance, and overall supply chain management.
Education
BCom - Commerce
Hislop College
Nagpur, India04-1994
Skills
EV Battery Technologies, Supply Chain Management, Agile methodologies, Cross-team collaborations, SaaS, and digital products implementation
Timeline
General Manager – 3C Service Operations (L5 Electric Three-Wheelers)
3ev Industries Pvt Ltd
04.2025 - Current
Country Head – Service Department/ Charging Infra & Battery Tech
Corrit Electric Pvt Ltd
04.2024 - 04.2025
Country Head Asset Management (Maintenance/Infra/Recovery/GPS)
Zyngo EV Mobility Pvt Ltd
09.2022 - 10.2023
Head Operations (East Zone)
Autoplant Systems India Pvt Ltd
03.2021 - 05.2022
Co-Founder
DTN, Empower, Energynx
01.2010 - 08.2022
Owner
Bombay Kanpur Transport
01.1993 - 01.2020
BCom - Commerce
Hislop College