Suresh Chandra Patidar
Branch Head : Team Management, Business Development, Operations, Compliance.
Mahesana,Gujarat
Summary
Skilled Branch Manager with demonstrated success in coordinating team and financial activities. Friendly and adaptable professional with remarkable leadership and program management skills.
Overview
7
7
years of professional experience
Work History
ABM - Branch Head
Muthoot Finance Limited
2 2022 - Current
- To Ensure Effective Customer Services & Branch management being compliant with procedural guidelines
- Increased branch revenue by implementing effective sales strategies and maintaining strong customer relationships.
- Team Management with helping them to achieve the branch targets across products (Gold Loan, Micro PL, Insurance, Money Transfer, Forex.) Meeting with Active & Inactive HNI Customers timely and Generating business prospects for the Branch Growth
- To ensure Sales/Marketing Activities are getting done in the Catchment area for Business Development.
- Implemented innovative marketing campaigns to expand the branch''s market presence and attract new clients.
- Ensuring Maximum recovery of NPA Accounts to create a healthy portfolio.
- Mentored junior staff members, cultivating a culture of continuous learning and development.
- Audit Support and Rectification of Audit Irregularities if any
- Streamlined operational processes for improved efficiency and cost reduction.
- Follow-up with Credit, RCU regarding any issue that holds a disbursement
Assistant Operations Manager
Incred Financial Services Limited
03.2018 - 01.2022
- Having Approximately 4 years of experience in taking care of Branch activities from disbursement to customer services across products
- Disbursement activities of Personal Loan (DSA & Partnership), Two Wheeler, Secured(EDIL) and Unsecured Business loan
- Verifications of disbursal documents as in Agreements, mode of payment and all necessary format as per policy
- Disbursement Related activities i.e
- NDC with complete KYC norms & Property Documents
- Handling all system related work including entry into Omnifen for Loan Disbursement Maker & Author, Instrument Capturing Maker & Author, Manual Advice creation, Loan closure(Early & Maturity) Maker & Author, Dispatch of file docket to storage team, maintaining post disbursal documents, providing OTC / PDD MIS
- Expertise in MS office & Email handling
- Good understanding of various types of Deeds & Legal Documents
- Coordination with aligned branches and sales/ credit team for query resolution
- MIS update within time frames
- Coordination with Insurance partner for issuance of policy, surrender of policy queries and its solution
- Petty-Cash management for Vendor payment of TW product
- Strong co-ordination and co-operation with team members
- Making an MIS, sharing Insurance data & Remittance sheet with Insurance partners for PAN-India Disbursement of PL & SBL and making the customers insured
- Follow-up with Credit, RCU & Sales regarding any issue that holds a disbursement.
Customer Support Executive
Vertex Customer Management Servies
04.2017 - 03.2018
- Inbound-Customer Services for Airtel Postpaid Customers of South India Region
- To ensure Customer Services following LEADS (Listen, Empathise, Ask & Deliver the Solutions) quality
- Resolution of Customer complaints within prescribed TAT.
Education
Bachelor of Computer Application - Computer Applications
Mohanlal Sukhadiya University
Udaipur, Rajasthan07.2012
Master of Computer Application - Management - Management
Savitribai Phule Pune University
Pune, Maharashtra06.2015
Skills
Branch Operations Management
Process Improvement
Loans - UBL, SBL, PL, Gold Loan, TW-Loan, Education Loan
Decision-Making
Relationship building and management
Information Security
Team Supervision
Goals and performance
Cash handling expertise
Customer Relationships
Proficient in MS Office
NBFC / BANKING
Regulatory Compliance
Business development expertise
Verbal/written communication
Risk Mitigation
Documentation
Teamwork and Collaboration
Problem-solving abilities
Excellent Communication
Accomplishments
- Cleared Preliminary Examination for IBPS Clerical 2016 and Secured good overall cut-off marks. however couldn't crack sectional cut-off in one of the five sections by a slight margin.
- Awarded for outstanding performance in central operations for F.Y. 2019-20
- Got Promotion in a short span of time from Operations Executive to Assistant Operations Managar.
Personal Information
- Father's Name: Mr. Parmeshwar Patidar
- Date of Birth: 06/20/91
- Marital Status: Married
Strengths
Quick Learner, Hard Working, Punctual and Dedicated.
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Gujarati
Advanced (C1)
Marathi
Intermediate (B1)
Disclaimer
I hereby declare that the above information and particulars are true and correct to the best of my knowledge and belief.
Timeline
Assistant Operations Manager
Incred Financial Services Limited
03.2018 - 01.2022
Customer Support Executive
Vertex Customer Management Servies
04.2017 - 03.2018
ABM - Branch Head
Muthoot Finance Limited
2 2022 - Current
Bachelor of Computer Application - Computer Applications
Mohanlal Sukhadiya University
Master of Computer Application - Management - Management
Savitribai Phule Pune University