Suresh Kumar R
Sales & Marketing Analyst
Coimbatore
Summary
Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions. Outside sales specialist with strength in negotiations, e-commerce and customer service. Excellent interpersonal and time management skills. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
16
16
years of professional experience
3
3
years of post-secondary education
Work History
Sales & Marketing Coordinator
Everest Industries Ltd
Coimbatore
03.2021 - Current
- Answered customer questions about sizing, accessories and merchandise care.
- Increased sales by offering advice on purchases and promoting additional products.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Solved customer challenges by offering relevant products and services.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new and potential customers.
- Handling Sales Team on day today basis & support will be provided based on marketing need.
- Having SAP Knowledge to work and analyze the data to improve the business on particular area
- Vendor management for Sales & Marketing related.
- Purchase processing of Sales & Marketing
Sales Coordinator
Parishram Resources Pvt Ltd
Coimbatore
06.2019 - 03.2021
- Kept detailed records of sales and customer information in SAP software, updating database regularly to maintain top-notch service.
- Employed closing sales techniques, upselling and customer loyalty incentives to boost sales.
- Trained over 25 new sales employees on Sales processes and closely monitored work to optimize productivity.
- Streamlined training processes for orders, tracking, expense recording and sale protocols to increase employee productivity and enhance sales.
- Managed efficient RFP database and responses, generating timely reports to inform and adjust plans.
- Researched local markets to identify and flesh out lists of new leads for sales team follow-up.
- Set up appointments with potential and current customers to promote new products and services.
- Handled customer inquiries by staying up-to-date on market and industry trends and finding unique solutions to issues.
- Prepared pricing strategies for current customers to enhance sales and increase profitability.
Sales Coordinator
Team Lease Services Ltd
Coimbatore
07.2011 - 05.2019
- Kept detailed records of sales and customer information in SAP software, updating database regularly to maintain top-notch service.
- Provided effective recommendations to increase customer satisfaction and marketing effectiveness to secure long-term accounts.
- Set up appointments with potential and current customers to promote new products and services.
- Handled customer inquiries by staying up-to-date on market and industry trends and finding unique solutions to issues.
- Prepared pricing strategies for current customers to enhance sales and increase profitability.
Team Leader
Airtel Telemedia Services Ltd
Coimbatore
05.2006 - 06.2011
- Mentored and guided employees to foster proper completion of assigned duties.
- Built strong relationships with customers through positive attitude and attentive response.
- Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.
- Experienced problem solver, ability to resolve disputes to customer satisfaction.
- Responsible for general administrative duties including telephone support and the management of internal and external mail.
- Monitored the Collection figures on a weekly basis assisting the planning group with future requirements and forecasts.
- Responsible for follow-up work to ensure all applications are complete with all necessary data and supporting documents with in SLA.
- Responsible for the balancing and depositing of daily lodgments
- Assist prospective clients and co-workers by explaining steps, appropriate forms, procedures, and program requirements for transactions, services, and other program activities.
- Collated Vendor data and developed PowerPoint presentations for use at the weekly meetings
- Cross Functional coordination with all departments,
Education
Bachelor of Arts - Mathematics And Computer Science
AVS College of Arts & Science
Salem 06.2003 - 04.2006
Skills
Sales planning & Tracking
Sales promotion & Sales communications
Complaint resolution
Report preparation
Warehousing functions
Stocking and replenishing
Timeline
Sales & Marketing Coordinator
Everest Industries Ltd
03.2021 - Current
Sales Coordinator
Parishram Resources Pvt Ltd
06.2019 - 03.2021
Sales Coordinator
Team Lease Services Ltd
07.2011 - 05.2019
Team Leader
Airtel Telemedia Services Ltd
05.2006 - 06.2011
Bachelor of Arts - Mathematics And Computer Science
AVS College of Arts & Science
06.2003 - 04.2006
Driving
I love driving with family members