Suresh Kumar R
Chennai
Summary
Eager to join a dynamic organization that values innovation, collaboration, and growth, where I can utilize my skills to drive impactful outcomes.
Customer Relationship Manager known for exceptional productivity and task efficiency. Skilled in communication, problem-solving, and strategic planning to foster strong customer relationships. Excel at using empathy, patience, and active listening to address customer needs and build loyalty.
Overview
19
19
years of professional experience
Work History
Customer Relationship Manager
Relaince Digital
Chennai
10.2019 - Current
- Maintaining Relationship Customers After Sales
- Addressing Customer Problems And Complaints Via Phone, Mail, walk Ins
- Solving The Store Complaint IT RELATED ISSUE
- Facilitated communication between departments to streamline customer service processes.
- Resolved complex customer issues by coordinating with relevant teams promptly.
- Collaborated with other departments to ensure successful implementation of projects.
- FLOOR AC, ELECTRICAL ISSUE
- Coordinating With Concern IT Team And Closing The Store Operations Issue
- Coordinating With Brand and Service Center For Complaint Closure
- Increasing The VOC And NPS Trackers KPI
Front Office Executive
Savera Hotel
06.2006 - Current
- Guest Management
- Guest Relationship
- Sloving The Guest Complaint
- Getting Guest Feedbacks
Customer Care Executive
Vodafone
Chennai
10.2009 - 10.2018
- Taken Care Of Customer Complaint
- Complaint Closure With In TAT
- Coordinating With H O Team And Solving The Customer Issue
- Handled escalated issues by coordinating with relevant departments effectively.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Education
Higer Secondary Education -
MMA HIGER SEC SCHOOL GOVT
PallavaramBsc - Hotel Management And Tourism
Alagappa University
Kattupakkam, ChennaiSkills
- Customer Service
- Presentation Skills
- Teamwork
- Time Management
- Problem Solving
- Conflict resolution skills
Accomplishments
- Best CRM Manager Award 2022
- Best VOC Achiever Award in Vodafone 2016 and 2017
Personal Information
- Date of Birth: 08/04/84
- Gender: Male
- Nationality: Indian
Languages
English
Advanced
C1
Timeline
Customer Relationship Manager
Relaince Digital
10.2019 - Current
Customer Care Executive
Vodafone
10.2009 - 10.2018
Front Office Executive
Savera Hotel
06.2006 - Current
Higer Secondary Education -
MMA HIGER SEC SCHOOL GOVT
Bsc - Hotel Management And Tourism
Alagappa University