Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Surinder Partap Singh

Surinder Partap Singh

Mohali

Summary

Experienced customer service professional with several years of experience and readiness to take on any team need or customer challenge. Positive and upbeat communicator with highly organized nature and solid history of improving customer satisfaction and recapturing lost customers. Trained in regulations and best practices. .

Overview

3
3
years of professional experience
1
1
Certification

Work History

Customer Support Specialist

Teleperformance
Mohali
11.2024 - 05.2025
  • Read technical manuals, conferred with users, or conducted computer diagnostics to investigate and resolve problems.
  • Processed customer account changes with proprietary software.
  • Upheld high standards of customer services by responding to inquiries, needs and problems.
  • Participated in team meetings to discuss strategies for improving customer experience.
  • Resolved issues with first call and escalated more complex issues to obtain necessary customer support.
  • Maintained up-to-date knowledge of company products, services, policies, and procedures.
  • Performed regular follow-up calls to check on customer satisfaction levels.

Trainer

Teleperformance
Mohali
08.2022 - 04.2024
  • Coached new-hire teams on process expertise and operational competence.
  • Provided feedback on employee performance based on observed results during training sessions.
  • Adapted teaching methods according to the needs of individual learners or groups.
  • Coordinated recruitment and placement of training program participants.
  • Maintained up-to-date knowledge of industry trends and best practices.
  • Created multimedia presentations with PowerPoint and video conferencing tools.
  • Evaluated modes of training delivery to optimize training effectiveness, training costs or environmental impacts.
  • Conducted onboarding sessions to orientate new staff members about company policies and procedures.

Education

Bachelor of Arts -

DAV College
Chandigarh
10-2020

Diploma - Computer Science

Government Polytechnic College
Mohali
04-2013

Matriculation -

Sri Guru Teg Bahadur Public School
Patiala
03-2009

Skills

  • Technical support
  • Customer service
  • Software troubleshooting
  • Account management
  • Training delivery
  • Team collaboration
  • Problem solving
  • Time management
  • Conflict resolution
  • Administration & Planning

Certification

  • Photography, Framebox

Languages

Punjabi
First Language
English
Advanced (C1)
C1
Hindi
Advanced (C1)
C1

Timeline

Customer Support Specialist

Teleperformance
11.2024 - 05.2025

Trainer

Teleperformance
08.2022 - 04.2024

Bachelor of Arts -

DAV College

Diploma - Computer Science

Government Polytechnic College

Matriculation -

Sri Guru Teg Bahadur Public School

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Surinder Partap Singh