Suriya Neelamegam
Summary
Experienced Windows System Administrator with 10 years of industry experience in managing critical applications, implementing security policies, and maintaining system documentation. Proven track record in reducing system downtime. Improving storage capacity and system performance. Skilled in Active Directory management, troubleshooting, and resolving system issues to enhance user productivity and satisfaction.
Overview
14
14
years of professional experience
Work History
L2 Windows Support Engineer
FarmwiseAl
02.2024 - Current
- Incident ticket handling, Major Incident Management, SLA Deadline.
- Patch updates and Antivirus updates.
- Wintel server Support.
- Hardware and software relating to windows systems running on Servers, including software patches, service packs, firmware upgrades and windows update.
- Security hardening.
- Resolving the Incident tickets raised and assigned by Service Desk team.
- Implementation of Major Infrastructure Projects.
- Plan and perform appropriate procedures, documentation, inventory assessment, and other procedures related to Server team.
- Coordinating with vendor for various hardware and software related issues and close the issues within the defined SLA levels.
L2 Windows Administrator
DLOG
02.2022 - 01.2024
- Server Deployment and Configuration: Install, configure, and maintain Windows server operating systems.
- Deploy and manage virtual machines using technologies like Hyper-V or VMware.
- Configure server roles, features, and services based on organizational requirements.
- Server Monitoring and Performance Optimization Monitor server performance, resource utilization, and availability.
- Implement proactive measures to optimize server performance and scalability.
- Troubleshoot and resolve server-related issues, such as system crashes or performance bottlenecks.
- Security and Patch Management Ensure server security by implementing and maintaining appropriate security measures.
- Apply security patches, updates, and service packs in a timely manner.
- Monitor server logs for security breaches and take appropriate actions.
- Backup and Recovery Develop and maintain backup and recovery strategies for Windows servers.
- Perform regular backups and ensure the integrity and availability of server data.
- Test and validate backup and recovery procedures to minimize downtime.
- Active Directory and Group Policy Administration: Manage Active Directory, including user accounts, groups, and organizational units.
- Configure and enforce Group Policies to maintain security and standardization.
Systems Engineer
Spice Media Pvt Ltd
03.2016 - 02.2022
- Design, maintain, and troubleshoot Active Directory group policies, login scripts, DNS and DHCP.
- Maintain Active Directory and virtual servers Build and configure Windows and VMWare servers
- Responsible for production support activities for facilities operations to ensure the security and stability of the environment
- Involves technical understanding of architecture and environments supported
- Participating in system design improvements and performance enhancements
- Participate in Business Continuity Planning and Exercises as needed
- Provide remote desktop support to resolve tickets or provide hardware or software or network problem diagnosis or resolution via telephone or email or chat within agreed SLA of ticket volume and time.
- To update work logs and follow shift or escalation process to escalate complex problem to appropriate support specialists or route problems to 2nd and 3rd level IT support staff as the case be.
- Led the planning and organization of production activities, focusing on efficiency and optimization of production systems.
- Streamlined workflows across production, operations, and recruitment, ensuring smooth coordination and delivery of high-quality projects.
- Directed the creative team through structured workflows, maintaining consistency in quality and meeting project deadlines.
- Managed production across various formats, including documentaries and television, ensuring alignment with client expectations and industry standards.
- Built and maintained strong client partnerships, consistently delivering results that exceeded expectations.
- Mentored and developed team members, fostering a collaborative environment for growth and creativity.
- Identified opportunities for process improvements and implemented innovative solutions that enhanced productivity.
Assistant Systems Engineer
CSS Corp Private Limited
11.2010 - 06.2012
- Administer networks, including hardware, applications software
- Troubleshoot network and system issues
- Implement network security measures to protect data, software, and hardware
- Perform diagnostics troubleshooting
- Day to day support to user queries and customer advice and Administer networks
- Act as a technical expert or lead for local computer system administration
- Act as a project leader on large-scale computing projects in which strong technical, directional, and personal leadership is necessary
Education
Bachelor of Engineering (B.E.) - Computer Science
Anna University
01.2010
Skills
- Technical Proficiency and System Management
- Problem-Solving and Troubleshooting
- Security and Compliance
- Communication and Collaboration
- Stakeholder Management
- Technical Project Management
- System Monitoring and Performance Tuning
- Excel & Word Documentation
Languages
English
Tamil
Personal Information
- Date of Birth: 07/18/88
- Gender: Female
Timeline
L2 Windows Support Engineer
FarmwiseAl
02.2024 - Current
L2 Windows Administrator
DLOG
02.2022 - 01.2024
Systems Engineer
Spice Media Pvt Ltd
03.2016 - 02.2022
Assistant Systems Engineer
CSS Corp Private Limited
11.2010 - 06.2012
Bachelor of Engineering (B.E.) - Computer Science
Anna University
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