Suriyanarayanan Kuppusamy

L1 support & Operations Skills - Cargowise One:

(July25 - Current)

• Delivered Level 1 (L1) support for CargoWise One, addressing user queries and resolving operational issues to enhance user experience.
• Assisted in shipment creation and end-to-end workflow processes, ensuring accurate data entry and compliance with standard procedures.
• Coordinated documentation and billing activities to ensure alignment with client requirements and internal guidelines.
• Executed initial troubleshooting of system errors, identifying root causes and resolving issues promptly to minimize disruption.
• Escalated complex issues to senior support teams and ensured proper follow-up for quick resolution.
• Maintained data accuracy and system integrity by validating shipment information and collaborating with cross-functional teams for smooth operations.

Import Customs Brokerage - Cargowise One:

(Oct24 - June25)

• Created and managed import customs declarations in CargoWise One, ensuring compliance with regulatory requirements and client-specific SOPs.
• Classified goods using HS Codes and validated commodity descriptions against commercial invoices to ensure accurate tariff application.
• Verified shipment data including invoice value, weight, Incoterms, and country of origin, ensuring alignment between EDI data and shipping documents.
• Identified and resolved document discrepancies (value mismatches, incorrect product codes, incomplete packing lists) and coordinated with CS teams and clients for corrections.
• Prepared and submitted customs entries (line-by-line and consolidated), supporting timely clearance and avoiding delays or penalties.
• Maintained accurate records in E-docs and monitored shipment status.

• Coordinated daily with overseas agents, clients, and internal stakeholders to ensure smooth execution of air and ocean freight operations.
• Monitored shipment lifecycle from origin to final delivery, updating milestones, sending pre-alerts, and proactively managing delays or exceptions.
• Managed inbound and outbound shipments, including waybill handling, shipment creation in CargoWise One, and ensuring accurate documentation (invoices, packing lists, HBL/MBL).
• Managed inbound and outbound shipments, including waybill handling, shipment creation in CargoWise One, and ensuring accurate documentation (invoices, packing lists, HBL/MBL).
• Performed consolidation activities, containerization/ULD build-up, and ensured accurate weight checks and allocation for shipments.
• Supported end-to-end logistics operations, including customs clearance processes and workflow issue resolution, while maintaining data accuracy within CargoWise One (CW1).

• Acted as a key point of contact for customers, overseas offices, and internal teams to resolve queries and operational issues efficiently.
• Verified high volumes of Bills of Lading and freight documentation daily, ensuring accuracy and compliance with operational standards to facilitate seamless shipping operations.
• Managed vessel schedules and shipping instructions, ensuring timely execution and proactive handling of exceptions.
• Verified high volumes of Bills of Lading and freight documentation daily, maintaining accuracy and compliance with operational standards.
• Monitored team performance and analyzed productivity metrics, providing actionable insights and reports to leadership for informed decision-making.
• Trained new team members and facilitated regular team meetings, managing communication workflows to ensure clarity on vessel closure updates and revenue allocation.