Suriya R
Hyderabad
Summary
Experienced Senior Technical Support Engineer with a proven track record in system troubleshooting, quality assurance, and incident management. Possess strong knowledge of hardware configurations, software applications, and network systems. Known for analytical problem-solving skills and ability to work under pressure. Previous impact includes improved helpdesk response times, streamlined technical support processes, and enhanced customer satisfaction rates.
Overview
1
1
Certificate
7
7
years of professional experience
Education
Bachelor in Engineering - Computer Science
TRP Engineer College (SRM)
Tiruchirapalli04-2017
Diploma - Computer Science
MIET Polytechnic College
Tiruhirapalli04-2014
Skills
Customer support
Linux administration
Cloud infrastructure
Network troubleshooting
Certification
Certified Kubernetes Administrator
Timeline
Senior Technical Support Engineer
Salsforce
12.2022 - Current
Azure Linux Administrator
Amulya Infotech
09.2021 - 12.2022
System Administrator
DSM Soft Pvt, Ltd.
04.2019 - 09.2021
Bachelor in Engineering - Computer Science
TRP Engineer College (SRM)
Diploma - Computer Science
MIET Polytechnic College
Work History
Senior Technical Support Engineer
Salsforce
Hyderabad
12.2022 - Current
- Led platform and networking support for MuleSoft, providing end-to-end technical assistance across multiple product offerings, including Anypoint Platform, Runtime Fabric, Flex Gateway, and API Manager.
- Developed deep expertise in MuleSoft’s ecosystem over time, becoming a go-to specialist for complex platform, infrastructure, and integration-related issues.
- Managed and resolved customer queries daily, delivering high-quality technical support while ensuring adherence to SLAs and customer satisfaction goals.
- Troubleshot and resolved high-severity, business-critical cases, often requiring real-time analysis and on-call collaboration to restore customer operations quickly.
- Collaborated cross-functionally with engineering and product teams to drive root-cause analysis, document best practices, and improve platform reliability.
Azure Linux Administrator
Amulya Infotech
Coimbatore
09.2021 - 12.2022
- Served as SME for Linux-based systems, contributing to RHEL build based on CIS Level-2 Server recommendations.
- Executed multiple projects for PCI-DSS, HIPAA, and GDPR compliance.
- Managed all post-build OS-level configurations for various US and UK projects.
- Provided exceptional technical support for Linux servers on Azure and ESX platforms.
System Administrator
DSM Soft Pvt, Ltd.
Tiruchirapalli
04.2019 - 09.2021
- Provided technical support to engineers and team members throughout project life cycles.
- Conducted requirement analysis, design, and infrastructure architecture.
- Configured and managed diverse FTP/SFTP servers on-premises and cloud platforms.
- Deployed and administered Citrix XenApps and XenDesktops during COVID-19 for remote work efficiency.
- Utilized Docker for hosting production servers to enhance deployment processes.
- Monitored production servers to ensure optimal performance and reliability.