Summary
Overview
Work History
Education
Skills
Projects
Timeline
Generic

Ocean Sharma

Jaipur

Summary

Astute professional with 12+ years of experience in CRM management. Demonstrated strengths include a robust understanding of customer relationship management strategies, proficiency in leveraging CRM software for business growth and skilled in analyzing data to drive sales improvements. Significant contributions made to previous roles through delivering innovative solutions that enhanced customer retention and increased revenue.

Overview

12
12
years of professional experience

Work History

Head of CRM

Ashok Jewels Pvt Ltd
07.2025 - Current
  • Company Overview: Diamond jewellery manufacturer, spearheading CRM strategies to enhance client engagement and strengthen brand loyalty.
  • Implemented advanced CRM systems, improving customer retention and repeat purchases.
  • Collaborated with design and sales teams to align client insights with product development.
  • Led premium client relationship programs, increasing high-value client engagement.
  • Diamond jewellery manufacturer, spearheading CRM strategies to enhance client engagement and strengthen brand loyalty.

CRM & Operations Head

Achal Jewels Pvt Ltd
08.2021 - 04.2025
  • Pioneered a client-first approach, increasing customer retention by 30% over three years.
  • Successfully launched Rozana Collection and Avika Bridal Collection, driving a 20% rise in annual sales.
  • Streamlined operational processes, improving production efficiency by 15%.
  • Organized multiple high-profile events, including IIJS show launches, enhancing brand visibility.
  • Mentored a team of 10+ professionals, fostering a culture of innovation and excellence.

Content Developer and Marketing Manager

A&P Sales – WYC
11.2019 - 08.2021
  • Developed direct marketing plans to boost sales and client engagement.
  • Conducted in-depth research on Garment Collection, Social Media Handling, and market trends.
  • Represented the company at industry events, building strategic relationships.
  • It was an ecommerce based brand so more over focused with e-commerce activities.

Boutique operation specialist (Operation Manager)

Tanishq – Titan Company Limited
04.2013 - 11.2019
  • Spearheaded CRM strategies that contributed to a 25% growth in customer base.
  • Led boutique operations, ensuring seamless daily activities and on-time product delivery.
  • Conducted market analysis to identify trends, leading to the launch of three new collections.
  • Delivered financial accuracy through meticulous tracking and reconciliation processes.

Education

MBA - Finance

Sikkim Manipal University
Jaipur
01-2015

B.Com -

Subodh PG College
Jaipur
01-2013

Skills

  • Strategic Leadership
  • CRM software
  • Customer segmentation
  • Data analysis
  • Campaign management
  • Market research
  • Stakeholder engagement
  • Sales forecasting
  • Operations Excellence
  • Event Planning
  • Financial Oversight

Projects

Rozana Collection Development & Launch, Led the end-to-end development of the Rozana Collection, from market research to final product launch. Avika Bridal Collection Conceptualization, Collaborated with design teams to create a bridal-focused collection, strengthening brand positioning in the premium wedding jewelry market. Operational Process Optimization, Streamlined interdepartmental workflows, reducing production cycle and enhancing on-time delivery rates. Client Loyalty & Feedback Program, Designed and implemented a structured client loyalty initiative, boosting repeat customer engagement. High-Impact Event Management, Orchestrated brand showcases at IIJS and other premium jewellery and other events.

Timeline

Head of CRM

Ashok Jewels Pvt Ltd
07.2025 - Current

CRM & Operations Head

Achal Jewels Pvt Ltd
08.2021 - 04.2025

Content Developer and Marketing Manager

A&P Sales – WYC
11.2019 - 08.2021

Boutique operation specialist (Operation Manager)

Tanishq – Titan Company Limited
04.2013 - 11.2019

MBA - Finance

Sikkim Manipal University

B.Com -

Subodh PG College

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Ocean Sharma