Suruchi Mitra
Mumbai
Summary
Performance-driven professional with more than 2 years of experience in sourcing & procurement procedures, and negotiating contracts for products, services, and suppliers. Attention to detail and versed in managing stakeholders as well as supplier relations.
Overview
6
6
years of professional experience
Work History
Senior Sourcing Analyst
GEP
Mumbai
04.2021 - Current
- Understood business and stakeholders needs, conducted procurement planning and implemented sourcing decisions.
- Negotiated with suppliers and implemented contracts to secure value for money and quality services.
- Researched market trends and best practices and adapted procurement strategy to reflect changing landscape.
- Trained associates on procurement policies and procedures to promote consistent supplier sourcing.
- Evaluated supplier quotations and conducted comparisons to leverage and deliver on budgets.
- Established rigorous tracking and reporting frameworks to identify challenges and achieve KPIs.
- Forecasted budgets and planned procurement activity to meet wider organizational needs.
- Assessed risks by researching suppliers and analyzing market trends to protect organizational assets.
- Built strong relationships with suppliers to optimize performance and guarantee contract deliverables.
- Reviewed and approved vendor invoices.
Senior Process Trainer
Tech Mahindra
Pune
05.2017 - 05.2019
- The key responsibility in this role was training newly on boarded associates for customer support role. This included intensive three weeks of training and the topics covered would be around product and the process.
- Conducted mock calls and feedback sessions.
- Developed and maintained training procedure manuals, training content and guides, and course materials.
- Involved in the hiring process to analyze the candidates on Voice & Accent/ Soft Skills areas.
- Collate the training results and documentation of the same to present to the senior management weekly/monthly.
- Ongoing call listening sessions with the teams and providing feedback to help them get from 70% or lesser to 90%+.
Education
MBA - Operations & Supply Chain Management
05.2021
Bachelors of Engineering - Electronics & Telecommunications Engineering
12.2014
Skills
- Demonstrated procurement knowledge
- Contract management
- Stakeholder Relationships
- Competitor analysis
- Vendor Relationship Management
- Effective Customer Communication
- Hardworking
- Team player
Languages
English, Hindi, Bengali, Marathi
First Language
Accomplishments
- Drove 90% improvement in SLA time.
- Promoted from Sourcing Analyst to Senior Sourcing Analyst, in less than 18-months.
- Consistently maintained high customer satisfaction ratings.
- Negotiated with vendors, saving company $1.5 USD annually.
- Led team to achieve good SLA and savings numbers earning recognition from upper management.
- Gained spotlight recognition in two sourcing categories for outstanding performance and team contributions.
- Developed relationships with numerous new and existing clients and typically maintained good customer relations with business stakeholders as well as vendors.
- Created efficient buying channels for existing suppliers that significantly impacted efficiency and improved operations.
Timeline
Senior Sourcing Analyst - GEP
04.2021 - Current
Senior Process Trainer - Tech Mahindra
05.2017 - 05.2019
MIT School of Business - MBA, Operations & Supply Chain Management
RTM Nagpur University - Bachelors of Engineering, Electronics & Telecommunications Engineering
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