MUJAHID SURVE

During my tenure with Atos India (Formerly known as Siemens IT Solution and services) I have worked on different roles from system administration to managing projects.

• Actively listened to customers, handled concerns quickly.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Developed and implemented performance improvement strategies and plans to promote continuous improvement.
• Developed and followed baseline project plan and milestones for task completion.
• Maintained tactical control of project budgets and timelines to keep teams on task and achieve schedule targets.
• Adjusted project plans to account for dynamic targets, staffing changes and operational specifications.
• Monitored project progress, examined risks and set forth contingency plans.
• Achieved saving of 24000 Euro per annum by implementing azure services.
• Met with manager weekly to provide detailed project report and milestone updates.
• Planned, executed and promoted more than 25 projects in 2021.
• Managed team of over 20+ employees, overseeing hiring, training, and professional growth of employees
• Closely collaborated with project members to identify and quickly address problems.

• Managing software deliveries for customers like Electrolux, Whirlpool, Mondelez, Siemens Medical, etc.
• Project execution & management throughout software development life cycle.
• Documentation, planning, approval and execution through Service Now.
• Vendor coordination for integrations and out source services.
• Managing development, Infrastructure and QA team comprising of more than 20 members to deliver software enhancements & support.
• Incident and problem management to optimize the response & resolution time.
• RCA reporting for all major incident observed with remediation plan.
• Presenting monthly & weekly service delivery report to stake holders.

• Manage IT infrastructure and IT system engineers
• Planning and sizing of IT infrastructure for new business opportunities
• Optimization of current business Infra for cost saving.
• Achieved cost saving of more than 25-30% on collocation services by implementing virtualization technology.
• Achieved 40-60% reduction in turnaround time by planning and optimizing support process which leads to 60% increase in customer satisfaction.

• Managing IT infrastructure for BCG project
• Managing webserver (IBM HTTP, Apache Httpd), Database Server (DB2, MSSQL), App Server (WebSphere application and Apache Tomcat)
• SPOC for Information Security Management System, responsible to check and remediate vulnerability based on reports submitted by global IS team and conduct training within team for Information Security awareness
• Responsible for Inventory for servers and coordinating with country and global team for keeping it up to date.

During my tenure with CMS, I have received many opportunity to work with different client and use my expertise like

• Implemented COA Project for CRIS - Centre for Indian Railway information System. Which help them track and manage train timing across Mumbai to Valsad region.
• Implemented vista project by coordinating in house global IT team and manage IT Infra for Munich Re (Global Reinsurance Company).
• Manage & implemented IIM-CAT examination project for Prometric (Global leader in end to end assessment solution & certification)

• Worked on site for customers like SIEMENS Information System Pvt Ltd.
• Reviewed and recorded hardware inventories by documenting serial numbers and other specifics for accurate tracking.
• Configured hardware, devices and software to set up work stations for employees. And patched same in line with company standards and procedures.
• Analyze issues to identify troubleshooting methods needed for quick remediation.
• Troubleshot potential problems and eliminated before issues escalated or cascaded.
• Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.

• Worked with customers like SIEMENS Information System Ltd., Allied Digital and Mobile Store (ESSAR Group)
• Responsible for Installation, Configuration & Troubleshooting of desktop operating system related issue and basic networking issue remotely and onsite.
• Working with team of more than 25 engineers to serve customer with best of customer service.
• Managing backup and restore activities as per business requirements.

Percentage: 61.77%

Percentage: 52.14%

Percentage: 64.53%