THEERTHA P M
MAHE
Summary
Results-driven marketing leader born to build strategic, successful campaigns to drive profits, increase market share and cement industry dominance for demanding customers. Focused, performance-minded manager with proven skills in project management, team building, stakeholder relations and campaign optimization. Ready to offer several years of experience to new role dedicated to achieving exceptional results on tight timetables. Accomplished marketing professional with demonstrated success developing and implementing strategic approaches to drive market growth and bottom-line profitability. Strong communicator with natural leadership talent and high energy. Impactful and successful manager talented in building teams and motivating personnel to new levels of performance.
Overview
2
2
years of professional experience
Work History
Marketing Executive
Madhatters Media
Bangalore
03.2024 - 11.2024
- Collaborated with product development teams to ensure marketing strategies align with product offerings.
- Developed relationships with influential bloggers within target markets to promote brand visibility and drive more leads.
- Identified needs of customers promptly and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Airport Customer Service Agent
SriLankan Airlines
Bangalore
01.2023 - 02.2023
- Provided clients with assistance in preparing required travel documents and forms.
- Built and maintained productive relationships with employees.
- Assisted with baggage check-in and tagging for customers.
- Responded quickly to emergency situations by following appropriate protocols.
- Coordinated with airlines regarding flight schedules and other travel-related issues.
- Completed day-to-day duties accurately and efficiently.
- Updated and maintained databases with current information.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
Education
BBA - BBA Aviation
Aero Institute of Technology & Management Studies
Kochi 04-2023
Skills
- Account updating
- Scheduling
- Inbound and outbound calling
- CRM software
- Call center experience
- Call escalation
- Prospect targeting
- Digital advertising
Languages
Malayalam
First Language
English
Advanced (C1)
C1
Affiliations
#1. Community Involvement
#2. Blogging
#3. Singing Music
#4. Dance
Timeline
Marketing Executive
Madhatters Media
03.2024 - 11.2024
Airport Customer Service Agent
SriLankan Airlines
01.2023 - 02.2023
BBA - BBA Aviation
Aero Institute of Technology & Management Studies
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