Surya Guruparan
Project Manager
Chennai
Summary
A “Performance Driven Professional” bringing in rare levels of business acumen and achievements developed in a career spanning over 11+ years. Expertise in handling Project Management programs, Mortgage process operations, Banking & financial services, IT support, ITSM & Quality programs with an aim to accomplish corporate plans & goals successfully. Used instincts, insight, judgment, and timing to succeed on tough deals: - Administering project activities viz. scoping, estimation, tracking, change & delivery management. - Operations Management focusing on maximizing customer satisfaction, process compliance, etc. - Process improvement initiatives to achieve maximum efficiency in various operations - Implement agile management ideals by building a cross functional team, facilitating scrum ceremonies and team leading standup.
Overview
12
12
years of professional experience
3
3
years of post-secondary education
3
3
Certifications
Work History
Project Manager
Ameex Technologies
Chennai
02.2022 - Current
- Updated operational methods and oversaw accounting procedures for improved efficiency.
- Developed and initiated projects, managed costs and monitored performance.
- Maintained relationships with material vendors to lower costs and diversify capabilities.
- Met project deadlines without sacrificing build quality or workplace safety.
- Facilitated communication between internal personnel, contractors and vendors for project cohesion.
- Provided detailed operational direction in project challenges, consistently meeting deliverables according to deadlines.
- Implement agile practices by facilitating exercises such as sprint planning and team leading standups.
Tech Lead
Cognizant Technology Solutions
07.2018 - 01.2022
- Supervised end-user support efforts, established consistent service guidelines and reliable ticket resolution.
- Devised and implemented safety programs, encouraging team members to take time to analyze situations and determine best course of action.
- Validated adherence to best practices, quality standards and customer specifications.
Associate
Cognizant Technology Solutions
Chennai
06.2016 - 06.2018
- Mentored and guided employees to foster proper completion of assigned duties.
- Built strong relationships with customers through positive attitude and attentive response.
- Led team members while providing exceptional customer service.
- Assisted with new hire processing and existing training programs.
- Implemented new working processes to deliver multiple improvements.
- Coordinated weekly meetings for internal and external groups.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
Project Management Office & Business Analyst
Cognizant Technology Solutions
London
08.2012 - 09.2013
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Adhered to budget requirements with excellent planning and consistent expense monitoring.
- Reported regularly to managers on project budget, progress and technical problems.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Carried out day-to-day duties accurately and efficiently.
- Maintained open communication by presenting regular updates on project status to customers.
- Verified quality of deliverables and conformance to specifications before submitting to clients.
Incident Management Team
Cognizant Technology Solutions
Chennai
01.2012 - 07.2012
- Managing performance of multiple technology towers & driving the team towards achieving the contractual SLA’s & KPI’s by adhering to agreed quality parameters and zero escalations.
- Perform incident management process reviews to ensure efficient and effective workflow and to effect improvements in response time and resolution
- Successfully managed staffing to meet needs of new clients including hiring, client reassignment and training facilitation.
Senior Process Engineer
Cognizant Technology Solutions
Chennai
01.2008 - 12.2011
- Monitoring client’s ATM machines through Mainframe and providing technical support for Network Control Helpdesk in any problems arising through Hardware (computers, printers etc), Software and Applications used by client. Apart from providing back-end support to clients, I was part of offshore incident management team, we check for the business impact of the incident, assign severity level and transfer incidents to appropriate teams.
- Recording incidents in the tool for the alerts generated in the monitoring console, tickets are created/handled through HP Service Manager (Peregrine Service Centre) and I work with ATM’s, Servers, Active Directory, and Service Manager & VPN.
- The ATMs are monitored through Application manager consoles and if the ATM is found faulty, the first level of problem determination is done by sending commands remotely through AS400. If not fixed the ticket transferred to appropriate technical teams.
Process Executive
Intelenet Global Services
Chennai
06.2006 - 02.2007
- Attending escalation calls apart from taking normal calls.
- Conveying the client requirements to the team with regards to the process.
- Attaining daily, weekly and monthly targets specified by the process.
- Adhering to the schedule as prescribed by the TL.
- Providing the feedback to the process manager at the end of the day.
Education
Bachelor of Arts -
Anna Adarsh College
Chennai, TN 07.2003 - 05.2006
Skills
Teamwork and Collaboration
undefinedCertification
Project Management Professional (PMP) – 06 January 2022
Affiliations
ITIL V.4
Personal Dossier:
Date of Birth : 14th May 1985
Nationality : Indian
Page 2
Timeline
Project Manager
Ameex Technologies
02.2022 - Current
Project Management Professional (PMP) – 06 January 2022
01-2022
ITIL V.4
04-2021
Agile Scrum Master – I
12-2020
Tech Lead
Cognizant Technology Solutions
07.2018 - 01.2022
Associate
Cognizant Technology Solutions
06.2016 - 06.2018
Project Management Office & Business Analyst
Cognizant Technology Solutions
08.2012 - 09.2013
Incident Management Team
Cognizant Technology Solutions
01.2012 - 07.2012
Senior Process Engineer
Cognizant Technology Solutions
01.2008 - 12.2011
Process Executive
Intelenet Global Services
06.2006 - 02.2007
Bachelor of Arts -
Anna Adarsh College
07.2003 - 05.2006
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