Summary
Overview
Work History
Education
Skills
Languages
Hobbies and Interests
Accomplishments
Publications
Timeline
Generic

Surya J

Bangalore

Summary

Dynamic Risk Specialist with a total of 4 years and 10 months of experience at Amazon India, excelling in transaction fraud investigation and data analysis.oven ability to enhance processes and drive quality improvements, leveraging SQL expertise and exceptional problem-solving skills. Committed to safeguarding customer trust while delivering impactful results in risk management initiatives.

Overview

11
11
years of professional experience

Work History

Risk Specialist -1

Amazon India
Bangalore
10.2023 - Current
  • Developed advanced proficiency in risk assessment methodologies, and implemented robust investigation processes and frameworks.
  • Led quality auditing initiatives across all ARM work types, and contributed to the development of quality standards and best practices.
  • Implemented process improvements based on audit findings.
  • Cross-functional collaboration: a strong track record of working across teams. Expert in maintaining and improving quality standards.
  • This extensive background combines hands-on investigation experience with quality assurance expertise, providing a unique perspective that bridges operational excellence with strategic risk management.
  • My proven track record in both areas positions me ideally for advancing ARM initiatives and maintaining high-quality standards in risk management operations.
  • Mastered all ARM work types to ensure optimal protection of customer trust, and developed comprehensive investigation protocols focused on customer security.
  • Maintained high-quality standards to safeguard the customer experience.
  • Consistent track record of efficient case resolution, demonstrated ability to meet and exceed quality metrics.
  • Took complete ownership of investigation quality as an L4 auditor, and demonstrated a long-term commitment to risk management excellence. Continuously expanded expertise across all ARM work types.
  • This experience embodies Amazon's leadership principles, combining technical proficiency with a commitment to excellence in protecting customers, and delivering results.

Senior Abuse Specialist

Amazon India
Bangalore
10.2022 - 10.2023
  • Goes above and beyond the standard SOPs & challenges the status quo to improve process and help in Bad debt reduction programs. Identify, prioritize, and coordinate work streams as necessary including exceptional organization skills, multi-tasking, time management, and meeting deadlines with minimum OR no supervision
  • Write efficient SQL/MDS/Redshift/ETL queries for data extraction; Convert data to make it analysis- ready through basic descriptive(s), aggregations, and pivots
  • Provide visibility and updates to manager regarding project timeline and deliverables; prioritize workload and communicate status to manager and stakeholders
  • Aggressively seeks out opportunities across functions to improve and effectively push process improvements for Customer Experience.

Transaction Risk Investigator Specialist

Amazon India
Bangalore
09.2020 - 11.2022
  • Investigated the accounts of customers to stop Customer Fraudulent activity
  • Independent Judgment problem solving and analytical skills were used to authenticate customer on the platform and complex transactions. The main objective is to eliminate e-commerce fraud
  • Interpreted and validated technical issues, test solution, followup and escalate when required
  • Provided high level support by enquiring through email consistently to meet teams’ goals and objectives

Business Development Executive

Aviohelitronics Info System
Bangalore
01.2015 - 03.2015
  • Creating Business by identifying aerospace customer globally
  • Customer Interactions to maintain business and to increase the scope of business activity
  • Time management skills with the ability to prioritize tasks to deliver primary objectives
  • Implementing skills such as customer relations, decision making and prioritising

Education

MTech - Avionics Engineering

Hindustan University
Chennai, India
07.2014

Bachelor of Engineering - Aeronautical Engineering

Anna University
06.2012

Skills

  • Risk investigator
  • SQL
  • Transaction Fraudulent Investigator
  • Data analyst

Languages

English, Tamil, Malayalam, Hindi

Hobbies and Interests

Reading Books, Googling

Accomplishments

    University Gold Medalist in PG with 8.9 CGPA.

Publications

  • Published a paper in the National Conference on Trends (NCTIA- 2014) on “Landmine detection with ground penetrating radar using Hidden Markov Model
  • Paper Published on CFD analysis of Axial Swirler for aero engine gas turbine combustor

Timeline

Risk Specialist -1

Amazon India
10.2023 - Current

Senior Abuse Specialist

Amazon India
10.2022 - 10.2023

Transaction Risk Investigator Specialist

Amazon India
09.2020 - 11.2022

Business Development Executive

Aviohelitronics Info System
01.2015 - 03.2015

MTech - Avionics Engineering

Hindustan University

Bachelor of Engineering - Aeronautical Engineering

Anna University

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Surya J