Results-driven Head of Support and Technical Account Manager with expertise in customer support, product specialization, and technical account management. Successfully built and scaled the support function from the ground up, managing global customers and ensuring seamless technical integrations. Skilled in stakeholder management, SLA/KPI implementation, and automation to optimize support efficiency. Strong product knowledge enables effective troubleshooting, proactive customer engagement, and cross-functional collaboration while driving customer success, enhancing support processes, and building high-performing teams.
Escalation handling
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