Citrix, Athena, Imagine, Envision RTI
Surya Manikanta Raghavaraju
Associate Team Leader
Hyderabad
Summary
Results-oriented Team Leader with over 6 years of experience managing high-performing teams, streamlining operations, and enhancing service delivery in fast-paced settings. Demonstrated track record of driving team productivity, fostering collaboration, and consistently meeting or exceeding KPIs. Strong leadership, problem-solving, and communication skills with a focus on training staff, optimizing processes, and continuous improvement.
Overview
7
7
years of professional experience
7
7
years of post-secondary education
3
3
Languages
Work History
ATL
Eclat Health Solutions Pvt. Ltd
02.2024 - Current
- Created comprehensive quarterly business review decks using Excel and PowerPoint, presenting financial and marketing KPIs to executive leadership and stakeholders, enabling strategic decision-making.
- Developed client-facing quarterly performance dashboards and PowerPoint decks, consolidating cross-functional data into actionable insights.
- Led quarterly RCM reporting and analysis, developing Excel dashboards and PowerPoint presentations to track aging, collections, and denials across multi-specialty billing units.
- Designed and automated AR and denial reports to identify payer trends, reducing average days in AR by 12% over two quarters.
- Collaborated with cross-functional teams (billing, coding, and compliance) to present QBRs (Quarterly Business Reviews) with data-backed insights to senior leadership.
- Managed a team of 10+ RCM analysts, ensuring timely reporting, data accuracy, and process improvements across the revenue cycle.
- Streamlined reporting workflows, reducing manual effort by 40% through Excel automation and dashboard creation.
- Oversaw end-to-end collections process, including insurance and patient follow-up, denial resolution, and payment posting, contributing to a 13% improvement in net collection rate.
SME
Omega Healthcare Management Services Pvt. Ltd
01.2022 - 02.2024
- Lead a team of 25 AR callers in handling end-to-end RCM processes including claims follow-up, denial resolution, and payment posting.
- Monitor daily productivity, quality, and performance metrics to meet client KPIs and SLAs.
- Conduct regular team meetings, training sessions, and one-on-one coaching to improve skills and accuracy.
- Implement workflow improvements that resulted in a reduction in claim processing time.
- Coordinate with clients to address escalations, provide status updates, and implement feedback.
Senior Associate
Optum Global Solutions
12.2020 - 10.2021
- Follow-up with the payer and complete post call action to resolve unpaid claims.
- Appeal claims when necessary.
- Prepare the necessary claims documents requested by insurer.
- Worked on clearing house rejection.
- Able to address the claims through web portals.
- Verify patient’s insurance coverage.
- Mentorship and sending appeals to the insurance.
Process Associate
Infinx Services Pvt Ltd
08.2018 - 12.2020
- Working with team in Constant watch out for payments from major Carriers, pay- to-Address, Provider Numbers etc.
- Working with team to be watchful for any major rejections or denials from clearinghouses/Carriers.
- Ability to handle multiple tasks, initiate and work efficiently, guiding the team for hassle free work and achieve client SLAs.
- Always completed work on time.
- Appreciated for maintain smooth workflow.
- Appreciated for generating the high revenue.
- Adept at noticing trends and patterns what would likely be missed.
Education
Bachelor of Technology - Information Technology
CVSR College of Engineering
01.2010 - 01.2014
Board of Intermediate Education - undefined
Sri Chaitanya Junior College
Hyderabad, Telangana 01.2008 - 01.2010
Board of Secondary Education - undefined
Brilliant Grammar High School
Hyderabad, Telangana 01.2007 - 01.2008
Skills
Team Management, Coaching & Development
Accomplishments
- Always completed work on time.
- Appreciated for maintaining smooth workflow.
- Appreciated for generating high revenue.
- Adept at noticing trends and patterns that would likely be missed.
Disclaimer
I hereby certify that all the information provided above is true to the best of my knowledge.
Software
Interests
Medical billing trends, Excel scripting, Sudoku puzzles, volunteering at health clinics, process improvement blogs
Timeline
ATL
Eclat Health Solutions Pvt. Ltd
02.2024 - Current
SME
Omega Healthcare Management Services Pvt. Ltd
01.2022 - 02.2024
Senior Associate
Optum Global Solutions
12.2020 - 10.2021
Process Associate
Infinx Services Pvt Ltd
08.2018 - 12.2020
Bachelor of Technology - Information Technology
CVSR College of Engineering
01.2010 - 01.2014
Board of Intermediate Education - undefined
Sri Chaitanya Junior College
01.2008 - 01.2010
Board of Secondary Education - undefined
Brilliant Grammar High School
01.2007 - 01.2008
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