Surya Skanthapriyan
Chennai
Summary
Thorough Senior Analyst with over a 12+year background in Identity Access Management. Excellent planning, organizational and communication skills. Self-reliant to perform analysis and make recommendations. Talented in data modeling and client management. Knowledgeable innovator known for recommending new technologies to enhance existing systems and introduce new systems. Results-oriented Analyst skillful in managing and breaking down large volumes of information. Proactive at heading off issues in operations, workflow and production by uncovering trends affecting business success.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Senior Analyst - IAM
Citicorp Service India Private Ltd
Chennai
08.2018 - Current
- Provide SME in Identity & Access Management within RFT
- Discovered root causes of problems and identified appropriate solutions.
- Assist in the development of performance metrics/ measurements for the user access attestations.
- Experience with one or more IAM products, including directories, multi-factor authentication, provisioning tools, and single-sign-on tools
- Partnering with the IT Infrastructure team to build and support the application servers and infrastructure.
- Optimized core processes to improve business performance and operational agility.
- Ability to work with teams and be flexible to work for a diverse set of clients
- Cultivated relationships with industry leaders and within company to share tips and information.
- Understand and refine a Role Based Security framework. Produce schema designs and operational plans to enforce and maintain identity management workflows
- Participate in development of roadmaps and participate in the standards process for Identity and Access Management (IAM) solutions
- Promote effective teamwork, mentor employees, and evaluate individual performance
- Manages the strategy and roadmap implementation for Identity and Access Management Platform Tools
- Manage identity and access management support to business and technical teams in the design of standardized products and customized solutions
- Develop roadmaps and participate in the standards process for Identity and Access Management (IAM) solutions
- Hands-on architect and developer of a comprehensive IAM system that addresses the challenges of a very complex development and production environment
Technical SME - Team Lead (IAM)
DXC Technologies (Hewlett-Packard Global soft Pvt Ltd, Chennai, India)
Chennai
02.2012 - 08.2018
- Managed team of employees, overseeing hiring, training and professional growth of employees.
- Carried out day-to-day duties accurately and efficiently.
- Resolved problems, improved operations and provided exceptional service.
- Improved operations through consistent hard work and dedication.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Increased customer satisfaction by resolving issues.
- Participated in team-building activities to enhance working relationships.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Service Delivery Specialist
Maersk India Private Limited
chennai
06.2011 - 01.2012
- Involved, Coordinated with External Vendors of diverse geographical boundaries for Global support. Solved problems arising in day to day operations effectively which are critical to business maintaining the SLA.
- Entire Infrastructure &Server support Team was Transferred to HP by Maersk with additional benefits.
Jeopardy Manager
Wipro InfoTech
Chennai
11.2008 - 06.2011
- Monitored company inventory to keep stock levels and databases updated.
- Maintained excellent attendance record, consistently arriving to work on time.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Handled 100+ calls per day to address customer inquiries and concerns.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Worked with customers to understand needs and provide excellent service.
- Increased customer satisfaction by resolving issues.
Education
Master of Science - Mobile & High Speed Telecommunication Networks
OXFORD BROOKES UNIVERSITY
OXFORD11.2008
Bachelor of Technology - Information Technology
SRM UNIVERSITY
Chennai05.2007
Higher Secondary - Computer Science
St.Mark’s Matriculation Hr.sec School
Chennai03.2003
SSLC -
St.Mark’s Matriculation Hr.sec School
Chennai03.2001
Skills
- Customer Communication
- Industry Report Reading
- Technical Understanding
- Business Operations Knowledge
- User Provisioning
- Data and Analytics
- Information Processing
- Work Organizing and Prioritizing
- Trend Data Analysis
- Adaptability and Flexibility
Certification
- ITIL V3 foundation
- PMP Course Completed Yet to take Exams
Languages
Tamil
Native language
English
Proficient
C2
Tamil
Proficient
C2
Additional Information
Date of Birth - 14th October 1986
Marital Status- Married
Passport No N9678606 Vaild Till – 21/04/2026
REFERENCES
Available upon request
Timeline
Senior Analyst - IAM
Citicorp Service India Private Ltd
08.2018 - Current
Technical SME - Team Lead (IAM)
DXC Technologies (Hewlett-Packard Global soft Pvt Ltd, Chennai, India)
02.2012 - 08.2018
Service Delivery Specialist
Maersk India Private Limited
06.2011 - 01.2012
Jeopardy Manager
Wipro InfoTech
11.2008 - 06.2011
Master of Science - Mobile & High Speed Telecommunication Networks
OXFORD BROOKES UNIVERSITY
Bachelor of Technology - Information Technology
SRM UNIVERSITY
Higher Secondary - Computer Science
St.Mark’s Matriculation Hr.sec School
SSLC -
St.Mark’s Matriculation Hr.sec School
- ITIL V3 foundation
- PMP Course Completed Yet to take Exams
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