Analyst

Business Analyst and IT professional with 4+ years of experience in IT services, business development, stakeholder coordination, and customer engagement. Holds an MBA in Systems Management and an MS in Information & Communication Technology (ICT). Experienced in Agile environments, global client support, and translating business requirements into effective technical and process-driven solutions. Certified in ITIL v4, Cybersecurity, Machine Learning, Selenium, and HR.
Business Analysis & Requirement Gathering
Stakeholder & Client Management
Process Improvement & Documentation
IT Service Management (ITIL v4)
Agile & Scrum Methodologies
SAP & Zendesk
Systems & ICT Fundamentals
Communication, Presentation & Coordination
SAP Zendesk Agile Scrum TDD HTML CSS Cloud Computing JUnit Adobe Photoshop Illustrator Premiere Pro After Effects
Analyst