Analyst
SURYA PRAKHASH K
Business Analyst
Chennai
Summary
Business Analyst and IT professional with 4+ years of experience in IT services, business development, stakeholder coordination, and customer engagement. Holds an MBA in Systems Management and an MS in Information & Communication Technology (ICT). Experienced in Agile environments, global client support, and translating business requirements into effective technical and process-driven solutions. Certified in ITIL v4, Cybersecurity, Machine Learning, Selenium, and HR.
Overview
8
8
years of professional experience
5
5
Certifications
4
4
Languages
Work History
Business Development Associate
Omega Chennai India Pvt. Ltd.
01.2022 - 08.2025
- Analyzed customer and business requirements to recommend solutions
- Built strong client relationships and improved satisfaction
- Coordinated with internal teams for service delivery
Business Development Analyst
HCL Technologies
07.2021 - 12.2022
- Analyzed business and compliance requirements for Payment SME clients
- Supported Agile/Scrum teams with requirement clarification and documentation
- Worked with SAP and Zendesk
Technical Engineer (Network Analyst)
CSS Corp Pvt. Ltd. / HCL
09.2019 - 06.2020
- Resolved network connectivity and hardware issues
- Supported NETGEAR enterprise and consumer networking products
Customer Support Associate
Finch
04.2017 - 06.2019
- Delivered professional front-desk and customer support services
Education
MBA - Systems Management
Alagappa University
IndiaMS - Information & Communication Technology (ICT)
Western Sydney University
AustraliaB.Sc. - Visual Communication
SRM University
IndiaSkills
Business Analysis & Requirement Gathering
Certification
ITIL 4 Foundation – IT Service Management
Interests
Timeline
Business Development Associate
Omega Chennai India Pvt. Ltd.
01.2022 - 08.2025
Business Development Analyst
HCL Technologies
07.2021 - 12.2022
Technical Engineer (Network Analyst)
CSS Corp Pvt. Ltd. / HCL
09.2019 - 06.2020
Customer Support Associate
Finch
04.2017 - 06.2019
MBA - Systems Management
Alagappa University
MS - Information & Communication Technology (ICT)
Western Sydney University
B.Sc. - Visual Communication
SRM University