Surya R
Bangalore
Summary
Motivated and hardworking fresher eager to start a career as a Data Analyst. Strong understanding of data analysis. Skilled in using tools like SQL, Power BI, Tableau and Advanced Excel. Quick learner with a passion for solving problems, improving processes, and contributing to business success.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Customer Service Associate-Non Voice
Teleperformance
Bengaluru
02.2025 - 11.2025
- Assisted customers with inquiries via live chat, improving support accessibility and response times.
- Resolved customer complaints efficiently, maintaining professionalism to enhance customer satisfaction.
- Informed customers about new products and service updates, fostering engagement and awareness.
Digital interaction advisor
24/7 ai
Bengaluru
08.2024 - 12.2024
- Delivered exceptional customer support through live chat, resolving inquiries and issues efficiently.
- Managed multiple chat sessions concurrently, ensuring accuracy and professionalism in responses.
- Clarified product, service, and company policy details, contributing to high customer satisfaction.
- Worked with team members to address recurring customer concerns, improving overall process efficiency.
Education
Bachelor of Computer Science and Engineering -
PSR Engineering College
Sivakasi03-2024
AISSCE -
K.V.S English Medium School
Virudhunagar01.2020
AISSE -
K.V.S English Medium School
Virudhunagar01.2018
Skills
- Power BI and Tableau
- Excel
- SQL
- Data modeling
- Data visualization
- Clear communication
Websites
Certification
- Data Analytics, Beasant Technologies
- Data Analysis Using Python, IBM
Projects
HR Head Count Analysis Dashboard Using Power Bi, To develop a Power BI project focused on HR data for a company facing challenges in comprehending their employee data to extract valuable insights. Construct a comprehensive dashboard that includes the following components. Designed an interactive HR Head Count Analysis Dashboard in Power BI to visualize employee data, including department-wise distribution, turnover rates, and diversity metrics. Automated HR reporting processes, enabling efficient workforce planning and data-driven decision-making to improve retention and hiring strategies.
Volunteer Experience
Coordinator, TECH CRUZE 23, Successfully managed event logistics, supervised a team, and ensured smooth execution, contributing to its overall success.
Timeline
Customer Service Associate-Non Voice
Teleperformance
02.2025 - 11.2025
Digital interaction advisor
24/7 ai
08.2024 - 12.2024
Bachelor of Computer Science and Engineering -
PSR Engineering College
AISSCE -
K.V.S English Medium School
AISSE -
K.V.S English Medium School