Summary
Overview
Work History
Education
Skills
Certification
Professional Training
Signature
Timeline
Generic
Surya Sekhar Sarkar

Surya Sekhar Sarkar

Kolkata

Summary


Results-driven IT professional with over 10 years of experience in Identity and Access Management (IAM) and Privileged Access Management (PAM). Proven track record in leading high-efficiency IAM/PAM projects that enhance security and streamline operations. Expertise in strategic leadership and project implementation, consistently delivering timely and impactful results.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Manager

Capgemini India
04.2024 - Current
  • Strategic IAM Modernization:Spearheading the strategic migration of the client's legacy Access Management Portal to a modern ServiceNow platform, significantly enhancing efficiency and security posture for a leading BFSI client.
  • Cloud Identity Governance Leadership: Managed the end-to-end implementation of a Cloud-based IAM Solution for a leading Consumer Health Client, ensuring seamless integration and adoption across enterprise systems.
  • Core Tool Utilization & Integration : Directed the deployment and management of SailPoint as the primary Identity Governance and Administration (IGA) tool, focusing on access certifications and policy enforcement.Integrated Okta for scalable, secure enterprise authentication and Single Sign-On (SSO), significantly improving the user experience and reducing authentication friction.
  • Project Management & Delivery : Led multiple IAM Fast Track Projects, including defining comprehensive End-to-End Project Plans, coordinating Account Discovery, and overseeing high-priority Clean-up activities to reduce security exposure.
  • Governance & Documentation : Managed project governance by authoring and reviewing detailed Business Requirement Documents (BRD) and executing thorough testing of implemented solutions to meet stringent quality standards. Created critical Joiner-Mover-Leaver (JML) documents, demonstrating proficiency in Visio.

Associate Consultant

HCLTech
04.2023 - 04.2024
  • End-to-End IAM Life Cycle Management: Provided leadership in Business Analysis and Requirement Gathering, overseeing Service & Escalation Management, and directing the End-to-end LifeCycle Management for Identity and Access for a leading Pharmaceutical client.
  • Strategic Planning & Blueprinting: Developed and maintained the Blueprint & Configuration Master file for new IAM implementations, creating a structured project plan for the overall Application Onboarding process.
  • Security Assessment & PAM Focus: Led the comprehensive Assessment track for Application On-boarding, specifically evaluating security controls for Authorization, Authentication, and Privilege Access Management (PAM) standards.
  • Change & Release Management: Served as the Deployment Manager, managing the tracking of IT Change Requests to closure, preparing for and presenting at Internal & External CAB (Change Advisory Board) meetings, and coordinating with deployment teams.
  • Agile Deployment and Tool Usage:
  • Applied Agile methodology, creating and tracking sprints through closure in collaboration with the Technical POC and Scrum Master.
  • Utilized Oracle Identity Manager (OIM) for application on-boarding according to enterprise IAM standards.
  • Created assessment reports and led the overall assessment track within the SNOW tool.

Project Lead

Wipro Technologies
11.2019 - 04.2023
  • IAM Operations & Application On-boarding: Led IAM operations, including Business Analysis, Requirement Gathering, Service & Escalation Management, and end-to-end LifeCycle .
  • CyberArk & PAM Expertise: Achieved CyberArk Trustee Certified status. Focused on assessing application onboarding for Privilege Access Management.
  • OIM & Active Directory On-boarding: Managed application on-boarding via Oracle Identity Manager (OIM), including hands-on experience with OIM-Active Directory on-boarding, Group, Entitlement creation, and Access Policy implementation.
  • ITSM Automation and Reporting: Managed the Change Management Process in the application deployment life cycle. Created assessment reports and led the assessment team using the SNOW tool, while also driving SNOW tool automation for efficiency.

Senior Project Engineer

02.2019 - 11.2019
  • Worked at Client location in Denmark handling Service Desk, Desktop, Walk-In and Field-Service Support.
  • Preparing reports as per requirement of daily activities from ITSM tool
  • Interacting with clients for process improvements and Customer engagement.
  • Responsible for assuring users are provided efficient and timely support.
  • Maintaining the configuration Management database in ITSM tools.
  • Installation and troubleshooting of Software & Hardware onsite and/or remote to Customer specification
  • Improve and develop the process, working methods and tools.
  • Recommend changes to existing policies and procedures.
  • Knowledge on ITIL concepts and work accordingly.
  • Hands on Knowledge in Service Now tool with exposure to fetching of reports for daily production.
  • Trained the team proficiently to work in the Service Desk Domain and Desktop, Walk in Support.
  • Basic Knowledge in Active Directory and Exchange.
  • Hands on exposure in Creation of Security groups, Restricted folder access, User creation.
  • Analytical and problem solving abilities with keen attention to detail.
  • Proficiency in grasping new technical concepts quickly and utilizing it in a productive manner.

Project Engineer

Wipro Technologies
06.2015 - 02.2019
  • Served as SME for Global Service Desk at leading Oil & Gas Company.
  • Handled Level 1.5 and Level 2 service desk tasks effectively.
  • Educated team on customer needs, development processes, and design standards.
  • Ensured team compliance with specifications and relevant standards.
  • Reported team activities status against program plan or schedule.
  • Maintained SLAs as per agreements to enhance service delivery.
  • Developed SOPs to optimize process improvements.
  • Created and modified Knowledge Base Articles in ITSM tool.

  • Applied ITIL concepts to improve processes and working methods. Utilized Service Now tool for fetching reports for daily production.

Team Lead (BSS Engineer)

TVS Interconnect Systems Limited
05.2011 - 04.2012
  • Worked as a BSS & Quality Engineer for leading Telecom 3G project.
  • Worked as a Site Lead for implementation and provisioning of all Telecom Equipment including BTS and Microwave for new and existing Telecom Sites.
  • Troubleshooting and Analysis for Call drop, Call Processing, Link Establishment, Azimuth Adjustment etc.
  • Hands on work with GPS Navigation & Site Analyzer.
  • RFI Survey for Leading Telecom 3G project in the region.

Education

Certificate - Advanced Strategic Management

Indian Institute of Management
Kozhikode

B-Tech - Electronics and Communication

Saroj Mohan Institute of Technology
01.2010

I.S.C - undefined

Holy Home, Serampore
01.2005

I.C.S.E - undefined

Holy Home, Serampore
01.2003

Skills

IAM/IGA : SailPoint (Identity Governance and Administration), Okta (Authentication/Access Management), Oracle Identity Manager (OIM)

PAM : CyberArk Trustee Certified (Certificate No-2339837), Authorization, Authentication, and Privilege Access Management assessment

IT Service Management:ServiceNow (SNOW) (Implementation, Tracking, Reporting, Automation), concepts

Methodology : Agile methodology, Business Analysis, Requirement Gathering, End-to-end LifeCycle Management

Directory Services : Active Directory (Security Groups, Restricted Folder Access, Entitlement creation), Exchange

Certification

CyberArk Trustee Certified (Certificate No.-2339837)

Professional Training

  • Organization: Research Software Solution Private Limited (INFOUNIV)
  • Domain: SAP ABAP 4.0
  • Duration: January'2014-June'2014.
  • Location: Kolkata
  • Organization: T Cloud Information Technology Private Limited
  • Domain: TELECOM PROTOCOL – TESTING
  • Designation: Project Trainee.
  • Duration: May'2012-August'2012.
  • Location: Hyderabad
  • Organization: Bakreshwar Thermal Power Plant
  • Designation: Vocational Trainee Engineer
  • Duration: 1 month
  • Project Profile:
  • Looking after the maintenance of the plant & Keeping track of the plant operations (Electrical & Mechanical).
  • Controlling the instrumentation part of the plant
  • Organization: Hewlett Packard (HP)
  • Designation: Trainee Engineer
  • Domain: Networking
  • Analyzing the network pattern of the system
  • Worked on Lan & Wan Technology, bus, ring topology networks etc. Having an updated overview of the system.

Signature

Date: Place: Kolkata, India.

Timeline

Manager

Capgemini India
04.2024 - Current

Associate Consultant

HCLTech
04.2023 - 04.2024

Project Lead

Wipro Technologies
11.2019 - 04.2023

Senior Project Engineer

02.2019 - 11.2019

Project Engineer

Wipro Technologies
06.2015 - 02.2019

Team Lead (BSS Engineer)

TVS Interconnect Systems Limited
05.2011 - 04.2012

B-Tech - Electronics and Communication

Saroj Mohan Institute of Technology

I.S.C - undefined

Holy Home, Serampore

I.C.S.E - undefined

Holy Home, Serampore

Certificate - Advanced Strategic Management

Indian Institute of Management
Surya Sekhar Sarkar