SURYA TEJA PULLEMLA
Hyderabad
Summary
Proven Software Engineer with a robust background at Tezo, enhancing Guardian Group's efficiency through innovative Dynamics 365 CE solutions and cross-platform integrations. Excelled in developing a customer service CRM, earning the 'Rookie Rockstar' award. Skilled in C#, Power Apps, and team mentorship, I drive projects to success with a blend of technical prowess and leadership.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Software Engineer
Tezo
01.2022 - Current
- Company Overview: At Tezo, I worked for Guardian Group, one of the largest insurance companies in the Caribbean
- Guardian Group Customer Service CRM (Tezo): Developed a Dynamics 365 Customer Service solution CRM, specifically a ticketing system, to enhance customer service efficiency by integrating real-time data from source systems
- Guardian Group Fatum: Integrated Dynamics 365 with various applications like MFiles and Webster using Power Automate and APIs, enabling features such as document preview, drag-and-drop document uploads, case cloning, and importing cases from various sources
- Also developed a security model tailored to the client's needs, implementing team-level privileges through plugins for unique access requirements
- Additionally, designed a solution to avoid multiple instance creation for two business branches, using distinct model-driven apps within the same environment
- GLL Customer Service Solution (Tezo): Built a Dynamics 365 Customer Engagement (CE) system from scratch to manage customer ticketing, streamlining client management of inquiries and service requests
- Led the 'Solution (Jamaica)' project from inception to completion, earning the 'Rookie Rockstar' award
- Cricket Auction App (Tezo): Developed a custom Canvas application for an organization to conduct auctions for sports events using PowerApps and SharePoint
- Training & Mentorship: Conducted training sessions for new hires on Dynamics 365 CE, Canvas App, and Microsoft Power Platform
- Sales & R&D Initiatives: Contributed to the sales team by supporting R&D initiatives and proof-of-concepts, aiding in securing new projects
- Integrations & Technical Expertise: Achieved seamless integrations between Dynamics 365 CE and platforms such as SharePoint, MFiles, and source servers
- Sports Committee Involvement: Actively participated in the sports committee, organizing tournaments in cricket, badminton, and table tennis
- At Tezo, I worked for Guardian Group, one of the largest insurance companies in the Caribbean
Education
Bachelor of Technology - Electrical, Electronics and Communications Engineering
Vignan Institute of Technology and Science
01.2022
Skills
- C
- Python
- C#
- Dynamics 365 CE
- Power Apps
- Canvas App
- Power Automate
- Cross platform integrations
- Plugins
- Postman
- CRM Web API
Certification
Microsoft Certified: Power Platform Fundamentals, Microsoft, 2C50041610E6EF3D
Honorsandawards
Rookie Rockstar, Tezo, 12/23, Awarded for exceeding managerial expectations by leading Phase 1 of a critical project to Production within six months of joining.
Timeline
Software Engineer
Tezo
01.2022 - Current
Bachelor of Technology - Electrical, Electronics and Communications Engineering
Vignan Institute of Technology and Science
Similar Profiles
AASTHA HARSHAASTHA HARSH
Inside Sales Executive at TezoInside Sales Executive at Tezo
Rahul IRahul I
Junior Quality Analyst at TezoJunior Quality Analyst at Tezo
Surya Teja PullemlaSurya Teja Pullemla
Customer Service at Tezo Solutions IncCustomer Service at Tezo Solutions Inc